Kids’ Clubhouse Team Member – Job Description and Performance Expectations

The Kids’ Clubhouse is an important part of WAC and the community. Our main goal is to offer our members’ children a safe, clean and friendly environment while they enjoy their workout. As a Kids’ Clubhouse Team Member, you are responsible for providing quality care, keeping children safe, interacting with families and making sure everyone feels a sense of belonging. You must enjoy working with children from 6 weeks to 12 years old. You facilitate activities, story time, snack time, diaper changing, bottle feeding and cleaning tasks. This is not a behind the scenes position – you are on the front-line having fun and connecting with families via aggressive hospitality. You have an incredible opportunity to let your personality shine and grow within WAC.

Daily Operations

• Use smile, name and eye contact when greeting families.
• Work a minimum of two shifts per week.
• Conduct a daily walk through of the Kids’ Clubhouse to ensure proper working conditions.
• Responsible for working or finding subs for all scheduled shifts. Inform Team Lead of any changes.
• Attend department-specific Kids’ Clubhouse meetings.
• Keep families informed of guidelines; say yes whenever possible.
• Assist in preparing activities, story time and snacks.
• Maintain cleanliness of Kids’ Clubhouse during all hours.
• Ensure follow-up on all member complaints, suggestions and incident reports.
• Implement all Kids’ Clubhouse policies and procedures.

Team

• Catch fellow Team Members doing things right and hand out WAC Bucks.
• Participate in 90-day review and ongoing Team Member evaluations.
• Communicate concerns, suggestions and complaints to Team Lead.
• Pursue ongoing personal and professional development and share what you learn with others.
• Be available for regular communication with Team Members and Kids’ Clubhouse Team Lead.
• Be a team player – strive to help out wherever and whenever possible.

Safety

• Own and immediately resolve pool problems to ensure member and guest safety.
• Know the Safety Plan and Emergency Action Plan.
• Inspect for cleanliness and safety of the Kids’ Clubhouse, including the bathroom area.
• Report any facility issues or broken equipment to Kids’ Club Team Lead, MOD or General Manager.
• Clean, sanitize and organize all toys daily.
• Maintain good standing for CPR certification.
• Follow all insurance, liability and incident report procedures.
• Report pool issues and broken pool equipment immediately to GM and Maintenance department.

Financial

• Use common sense and best judgment when providing volume of snacks and art supplies.
• Clock in and out during your scheduled shifts to ensure payroll accuracy.

Income Generation

• Understand that the Kids’ Clubhouse is a vital department that helps sell many family memberships.
• Up-serve or recommend additional services of interest to our members at point-of-sale.

Programming

• Be visible and involved in Kids’ Clubhouse programs and activities.
• Sign up for upcoming programs, activities and events to increase WAC product knowledge.
• Promote special events and programs, especially the ones in the Kids’ Clubhouse.
• Utilize the Program Process when creating and evaluating programs and events.
• Participate in community organizations and positive social media to actively promote club.

New Member Integration & Retention

• Welcome all families to the club, engage with them and create memorable experiences.
• Connect all families to the club via programs and activities.
• Utilize the 5-foot rule – if you are within 5 feet of a family, engage them with a WAC greeting.
• Be personally committed to fitness by actively going through the retention program sessions.