Position: Customer Service Representative II

Reports To: Shareholder Services Manager

JOB SUMMARY: To develop, process, track, and communicate customer orders from initial development, to import and entry, to inventory allocation and scheduling, to dispatch and shipment, through fulfillment and delivery. Follow up with customers to ensure their requirements are being met and service is exceeding an expected level.

JOB DUTIES/ESSENTIAL FUNCTIONS:

• Communicate ongoing daily customer order information across the organization.
• Enter customer orders into JD Edwards.
• Consolidate customer orders into shipments.
• Approve customer orders delivery.
• Communicate transportation information with Wis-Pak 3PL or Customer CPU.
• Process backorders daily to help avoid any customer out of stock situations.
• Process customer product returns for credit and recycling.
• Assist customers with order entry via the JD Edwards Portal and trouble shoot entry issues.
• Ensure communication for all order requirements to production schedulers, dispatchers, material schedulers, and transfer schedulers.
• Follow up on completion of all order requirements with production schedulers, dispatchers, material schedulers, and transfer schedulers.
• Follow internal product supply plans and guidelines for sourcing in processing customer orders.
• Work with Wis-Pak warehouses and Marketing to manage customers in and out of promotional packaging.
• Professionally communicate to customers all information that pertains to status of order fulfillment.
• Gather and report out daily, weekly, and monthly customer order information.
• Assume other duties as needed.

QUALIFICATIONS:

• Capability to effectively communicate or demonstrate computer skills using JD Edwards or similar ERP software systems is essential to this position.
• Should have some ability to demonstrate computer skills using Microsoft Office Products, especially Excel or other related spread sheet software.
• Ability to demonstrate an understanding of basic math.
• Efficient and accurate data entry skills.
• Good organizational, multi-tasking, analytical, and time management skills.
• Self-starter that is able to work independently.
• Must have ability to demonstrate outgoing, personable, and proactive communication skills.
• High School diploma or equivalent.
• Understanding of basic inventory management principles is a key element. Any other Supply Chain related background is a plus.
• Must meet Pre-employment Drug Screening Requirements and background check.

JOB DISCLAIMER

This list of job duties and responsibilities is not intended to be all inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

EQUAL OPPORTUNITY EMPLOYMENT