About Wipro:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

• A PROUD HISTORY OF OVER 75 YEARS
• FY22 REVENUE 10.4 BN USD
• WE’RE PRESENT IN 66 COUNTRIES
• OVER 1,400 ACTIVE GLOBAL CLIENTS

Role : Business Analyst

Location : Pennington, NJ or Newark, DE

Position Summary

This is a Business Analyst position in Bank of America’s Desktop Synergy Web team within the Erica, Chat and Voice Technology Organization. The Business Analyst will work closely with Business units, subject matter experts and technical resources to define and deliver solutions that meet business objectives. Responsible for combining business and technology skills with strong leadership, communication, negotiation, facilitation, adaptation and presentation skills. Serves as the ultimate facilitator between Business and IT in truly understanding the business's needs and plays a key role in the overall management and success of a project through the entire project lifecycle. Using proven methods and tools, this position leads the planning, eliciting, analyzing, validating and managing of requirements, business processes, high-level solution design, test case design, and implementation planning & support - in partnership with Project Managers, Business Stakeholders, and IT interfacing groups. This position may also be called upon to lead other IT project work based on changing project demands

FIELD OF EXPERTISE:

Ability to write quality stories and collaborate across the board. Good team player, communicates effectively and clearly, able to articulate complex solutions to business and technology audience alike.

• Documents detailed functional and technical requirements for business requirements.

• Documents Impact Assessment for proposed projects.

• Provides estimates for systems analysis work.

• Primary contact through which requirements flow between business and tech and responsible for ensuring those requirements are delivered.

• Collaborates with UX/Wireframes Design teams.

• Partners with architecture and tech solution owner to ensure project efforts are aligned to enterprise standards and tech strategy.

• Designs a solution that can be leveraged by other platforms/LOBs.

• Identifies external service providers/interfaces needed on a project.

• Becomes a Subject Matter Expert on the functionality and the logic behind the design decisions.

• Ensures traceability of the software requirements to the business requirements.

• Documents system requirements as user stories/HLD ensuring the requirements are comprehensive, clear, actionable and testable, collaborating with architecture and dev. The design may include assumptions/constraints, business rules, external interfaces, data attributes, data mappings, use cases and non-functional requirements (performance, stability)

• Experienced in Agile methodologies, Epic grooming, story grooming and sprint planning.

• Required to participate at all requirements reviews including but not limited to BRD, HLD, Test Plan and test script reviews.

• Provides support to developers to ensure requirements are understood.

• Provides support to UAT and SIT testers to clarify requirements and determine whether a defect is a new requirement, or truly a defect.

• Engages with dev team to review and analyze production issues to determine root cause.

• Agile scrum master proficient in JIRA, Dashboard Setup and managing scrum routines.

Desired Skills

• Help define Roadmap Strategy for existing and new products.

• Partners with LOB to define the business problem/opportunity and solution objective for a given project effort.

• Ensures alignment with the desktop strategy.

• Works with the business during the design/development phase as the first point of contact to identify changes to requirements, then works with the PM to invoke a change control.

• Exposure to telephony, IVR and call routing workflows and technology

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law .