1 Customer Success Manager Job in Long Island City, NY
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Wipro is Hiring a Customer Success Manager Near Long Island City, NY
- As a Customer Success Manager in Azure for Education you will beresponsible for managing and constantly improving not only customersupport, but overall customer experience, helping us demonstratecustomer obsession in any tiny details of the customer journey.
- Build relationships between customers and the support teams.
- Identify and resolve technical issues, minor product problems, andaddress basic questions geared towards customer support team.
- Foster a relationship between customers and support, making iteasier for users to resolve issues in the shortest time possible.
- Be the voice of the customer.
- As someone who works directly with customers, you will beresponsible for advocating customer needs and providing in-depthunderstanding of customers likes and dislikes.
- Organize, analyze, and share results of ongoing surveys, reviews,feedbacks in social network to help identify and prioritize key featuresdirectly addressing customer pain points.
- Oversee day-to-day customer support execution.
- Manage the program support teams and overall program health,including planning support of upcoming feature releases, and workingwith stakeholders to manage dependencies and support relatedcommunications.
- Support technical team with extensive user testing of upcomingfeature releases ensuring little to none impact on customer experience.
- For issues found, describe with clarity and detail for use by thetechnical team.
- Update workflows and reference documentation on an ongoing basismaking sure all new features are provided with clear customerdocumentation.
- Identify, document, and help implement (where appropriate) bestpractices and process optimizations.
- Responsibilities include daily/weekly and monthly customer successand support performance reporting focused on insights helping improvecustomer experience.
- Our team is all about working across teams and leading othersthrough impact and influence to drive client's cloud adoption inEducation.
- The ideal candidate is a highly-motivated self-starter with a strongtechnical background who thrives amidst ambiguity, has a can-doattitude, and has strong intuitions about what needs to be done to drivestudent adoption of technologies.
- Demonstrate strong organizational skills ensuring effective cross-team collaboration.
- Strong analytical skills with basic knowledge of Power BI.
- VSTS experience as a project manager or team member assigned tasks.
- Clear written and oral communication.
- Customer focused mindset with a passion for enabling the success ofthe student developer community.
- Understanding of developer audiences and developer marketing abonus.
- Technical understanding of Microsoft Azure technology stack is abonus.
Job Summary
Full Time
IT Outsourcing & Consulting
$104k-138k (estimate)
02/04/2023
10/27/2023
wipro.com
EAST BRUNSWICK, NJ
500 - 1,000
2013
Private
ABIDALI NEEMUCHWALA
$1B - $3B
IT Outsourcing & Consulting
Related Companies
About Wipro
Wipro Ecoenergy provides retrofitting and energy management services for defense, retail and telecommunication industries.
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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