** Housekeeping Supervisor Vintage Hotel - Year Round**

**Job Category****:** LODGING **Requisition Number****:** HOUSE010076 Showing 1 location **Job Details**

**Description**

**WINTER PARK RESORT OVERVIEW:**

**WHO WE ARE:** At just 67 miles away, Winter Park is the closest major mountain destination to Denver. Dont be fooled by our convenient location, though youll feel remotely tucked away in our high-country corner of the Rockies. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures and an unparalleled and unfiltered Colorado experience. Whether you are fulfilling a lifelong dream to work at a ski resort or you are just wanting a change of scene, we have great jobs and an awesome experience waiting for you!

**WHO WE ARE LOOKING FOR:**

**PERKS & BENEFITS:** Theres more than a free season pass waiting for you! You dont just get a job at Winter Park, you get an experience and a lifestyle. As a member of our team, youll enjoy a variety of perks and benefits that are available to our year-round and seasonal employees. Some examples include:

* Free season pass to Winter Park Season and free access to all fifteen Alterra Resorts throughout North America.

* Discounted tickets for your friends & family

* Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs for eligible employees

* 401(k) plan with generous company match for all employees

* Paid parental leave of up to 6 weeks for eligible employees

* Generous food & beverage and retail discounts,

* Onsite employee childcare based on availability, discounted equipment rentals and plenty of opportunities for growth, advancement & year-round employment! Don't worry the uniforms are provided!

**POSITION SUMMARY:**

Assists with all aspects of the housekeeping department to ensure clean, orderly, and attractive conditions of the establishment in conjunction with the Housekeeping Manager, Rooms Division Manager and Leads. In conjunction with Housekeeping Manager this position is responsible for the management of the housekeeping staff including hiring, training, correcting and scheduling. This role is responsible for coordinating the duties of all staff on a day to day basis while effectively communicating with the owner relations, maintenance and front desk teams. This role will assist with inspections and houseman/porter work on a weekly basis. They will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

****ESSENTIAL DUTIES:****

* Assists the Housekeeping Manager with interviews, training, coaching, and correction of a team of Core, Regular, Seasonal, International and Part Time Housekeeping Staff to ensure the employees have the skills, tools, and knowledge required to perform their job at the highest level while remaining engaged.

* Inspects and evaluates physical condition of establishment and individual units daily. Documenting inspection forms to hold cleaners accountable and to use as recognition or re-training tools.

* Manage inventory levels of paper product, linens/terry and chemicals and assists porters with stocking closets.

* Aids the Housekeeping Manager and Rooms Division Manager with purchasing through the procurement system, maintaining inventory systems and controlling costs.

* Supports the Housekeeping Manager in the completion of annual unit cleans, including scheduling and participation of cleans.

* Assists the Housekeeping leadership team in creating a culture which staff feel valued, communicated to and follows the established uniform and appearance policies.

* Has working knowledge of equipment and periodically inventories and orders supplies and equipment as required.

* Manages a safe employee and guest environment and ensures required safety meetings and updates are delivered.

* Ensures proper and timely communication with the Front Desk and Owner Relations regarding owner/guest special requests, early check-ins, late check-outs, and room moves.

* Establishes and demonstrates standards and procedures for housekeeping staff to include OSHA standards, Safety Standards, Guest Service Standards, and all company SOPs, including the HotSOS work order system.

* Supports the Lodging Division, Winter Park Resort and Alterra Mountain Company strategies and goals including knowledge of cost per occupied room in relation to labor and expenses.

* Complies with all company policies and procedures.

* Knows the Winter Park Resort Core Values and models them to other employees

*This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.*

**EDUCATION & EXPERIENCE REQUIREMENTS:**

* Education: High School Diploma or GED **required**

* Working knowledge of Microsoft Office & moderate computer functionality **required**

**Experience:**

* At least two years of related experience **required**

* Experience as a supervisor and/or manager

* Experience at a Mountain Resort Lodging Property preferred.

* Experience with computer systems such as Springer-Miller Systems (SMS) Property Management System preferred but not required.

**Qualifications and Skills:**

* Sets a positive attitude for others to follow

* Is honest and demonstrates integrity

* Follows established resort policies and procedures

* Is able to manage confidential information

* Reports to work exhibiting a professional appearance within defined guidelines

* Is supportive of resort mission and core values

* Is comfortable challenging established policies and procedures, but once decisions are made, is supportive of decisions

* Is organized and capable of performing multiple tasks

* Is trustworthy and self-directed in work tasks

* Sees projects through to completion including follow-ups on any identified issues or long-term concerns

* Is able to handle a fast-paced working environment

* Is flexible with days and hours of work, based on resort needs

* Prioritizes, and re-prioritizes personal time versus work needs to ensure a good balance in life, and quality of work.

* Every guest encountered will be acknowledged, thanked and invited back

* Fulfills all owner and guest requests in a timely and professional manner.

* Has strong knowledge of the resort/department, products, services, has experienced many of those products and services.

* Listens carefully to owner and guest needs and expectations

* Anticipates & quickly responds to all owner & guest needs and potential concerns

* Communicates with all vendors in a professional manner at all times.

* Occasionally may be required to operate a motor vehicle and be insurable under Company automotive insurance.

**PHYSICAL DEMANDS AND WORKING CONDITIONS:**

* This position is required to work a flexible schedule that includes evenings, weekends and holidays when necessary.

* Most work tasks are performed indoors- temperature is moderate and controlled by environmental systems.

* Must be able to stand and exert well-paced mobility for up to an average shift of 8 hours.

* Must be able to lift up to 30 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 200 lbs. on a regular and continuing basis.

* Must be able to exert well-paced ability in limited space and to reach different floors of the building on a timely basis.

* Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.

* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

* Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.

* Talking and hearing occur continuously in the process of communicating with guests, supervisors and oth