Contact Information for posted positions

Winter Hill Bank
371 Summer Street
Somerville, MA 02144
Attention: Christina O’Kane
Fax number (617) 629-3327

Telephone Receptionist

Operations Center, 371 Summer Street, Somerville, MA 02144

Position Summary:

This position performs a variety of receptionist and clerical duties in conformance with established Bank policies and operating procedures.

Primary Responsibilities:

• Performs duties as Telephone Receptionist by receiving and forwarding incoming telephone calls to appropriate parties. Assists customers with bank related issues.
• Processes all incoming mail. Balances daily all payments processed and checks received. Logs returned mail items.
• Indexes signature cards from all offices and compares to savings report to ensure all accounts are captured. Scans and indexes proxy cards.
• Deluxe check orders – Review check order submissions or enter customer data for new check orders or reorders.
• Prepares and mails account letters for customers on new deposit products and Certificates of Deposit.
• Logs Consumer Checking Account Protection Authorization Forms.
• Encodes and submits bonds via WebCapture.
• Performs administrative duties such as typing, filing or routine clerical duties as may be assigned or requested by the Human Resources Assistant and/or other Operations staff.
• Backup to Safe Deposit Box Department.
• Prepares materials and refreshments for all office meetings for both internal and external groups meeting at the Operations Center and tracks expenditures for same.
• Provides assistance on an as needed basis and assists with special projects as required.

Education & Experience:

• High school diploma or equivalent.
• Six months banking or receptionist experience.
• Must have good communication and typing skills.
• Ability to utilize various types of office equipment, including computer terminal.