FUNCTIONAL PURPOSE

The Volunteer Services Program Manager performs a variety of duties related to recruiting, training, and managing volunteers for WS/FCS. This position is responsible for community outreach to find volunteers in support of school and district programs.

DUTIES AND RESPONSIBILITIES:

• Serves as a clearinghouse for volunteer activities for WS/FCS and provides a single point of entry and easy access into the district for private, public, non-profit, business, and faith-based organizations.
• Works with social, civic and local organizations to develop partnerships, where appropriate, to develop and/or utilize volunteers.
• Supports the implementation of the district Volunteer Screening Policy and Regulations, including background checks, and collaborates with WS/FCS Attorney’s Office for appropriate review of volunteer applications as necessary.
• Remains informed of current state and federal laws that apply to volunteer services.
• Evaluates the need for volunteer services within the district and communicates with all departments of the organization to identify available opportunities and needs for volunteers.
• Gathers information about volunteer skills, availability, and goals to match volunteers with appropriate opportunities based on this data.
• Creates and maintains volunteer program materials (including but not limited to policies and procedures, online applications, volunteer agreements, and orientation handbooks).
• Assists in the development of a volunteer administrator’s handbook containing policies and procedures and reviews the material periodically to recommend revisions in a timely manner – including volunteer task description directory.
• Performs database management and tracking of volunteer statistics. Maintains data on volunteer activities throughout the district.
• Recommends goals and objectives for volunteer services and monitors progress toward goal achievement.
• Recommends and develops ongoing volunteer utilization.
• Oversees the recruitment, retention, and recognition of volunteers for the district.
• Provides communication support between schools and WS/FCS security regarding volunteer clearances and volunteer check-in/check-out procedures.
• Assists in developing tools for the assessment and evaluation of volunteer programs.
• Recommends and administers policies and procedures related to volunteer services.
• Develops volunteer orientation, training, and curriculum to ensure high quality outcomes that align with the WS/FCS Strategic Plan.
• Provides on-going training and support to school-based volunteer coordinators for volunteer management and how to work effectively and cooperatively with volunteers.
• Assists with securing volunteers, as needed, for district special events.
• Serves as a consultant to schools and departments in areas related to volunteers.
• Assist with community events involving volunteers
• Performs additional related duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Warm and approachable personality.
• Knowledge of modern principles and practices of volunteer/partnership development and program management.
• Knowledge of communication practices, methods, and techniques as applied to the preparation and dissemination of information.
• Awareness of local community resources and the needs of the community.
• Demonstrates strong, oral, written, and interpersonal communication skills.
• Ability to plan, organize, and coordinate work efficiently and effectively.
• Ability to multi-task and prioritize changing items of importance.
• Ability to complete work on time and within budget.
• Attention to detail organizational skills.
• Ability to facilitate the recruitment process of volunteers.
• Ability to maintain a high level of confidentiality.
• Ability to identify, analyze, and resolve problems creatively.
• Ability to strengthen relationships with diverse populations.
• Ability to establish and maintain respectful and cooperative working relationships.
• Ability to display creativity and innovation in resolving identified needs.
• Ability to maintain flexibility in work schedule when necessary.
• Ability to learn, interpret, and apply school system policies, procedures, and programs.
• Ability to effectively represent the district to local leaders and community partners.
• Ability to respond to inquiries and requests for information in a timely manner.
• Skill in using Microsoft Office, including Word, Excel, PowerPoint, and Outlook, and Google Workplace applications, including Docs and Sheets.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Minimum: Bachelor’s Degree in public administration, human resources, business administration, communications or related field and three years of professional experience working with community development, volunteerism and/or school-based community building initiatives; OR
• Desirable: Five to seven years increasingly responsible professional experience working with community development program management and/or volunteerism initiatives within WS/FCS and/or local organizations in the Forsyth County/Piedmont Triad region.

CERTIFICATION AND LICENSURE REQUIREMENTS:

N/A

Pay Grade OSM1 - $5,290.28 Monthly Salary - Full Time Position

PHYSICAL WORK DEMANDS:

In compliance with Federal Law, Winston-Salem/Forsyth County Schools administers all education programs, employment activities and admissions without discrimination against any person on the basis of sex, race, color, religion, national origin, age, or disability.