Legal Case Administrator

The Legal Case Administrator is a pivotal role within our clients’ organization, ensuring the efficient and successful administration of arbitration and mediation cases. You will play a key role in client satisfaction by providing exceptional case management and fostering strong relationships with legal professionals. We value candidates with exposure & experience working within the legal industry, insurance or litigation claims background. We are looking for someone with customer service & has some account development & sales abilities to help expand & deepen our client relationships.

Key Performance Indicators (KPIs):

• Case Management Efficiency: Maintain on-time case administration and resolution rate, guaranteeing smooth case flow and timely service delivery.
• Client Satisfaction: Achieve a high degree client satisfaction rating through clear communication, proactive issue resolution, and exceeding client expectations.
• Process Improvement: Identify opportunities to streamline case administration processes, implementing improvements that enhance efficiency and accuracy.

Responsibilities:

• Manage all phases of arbitration and mediation cases submitted by clients, from initiation through conclusion, ensuring adherence to established procedures and protocols.
• Collaborate effectively with internal teams, including attorneys and senior management, to deliver exceptional client service and support throughout the case lifecycle.
• Cultivate strong working relationships with legal professionals by providing clear and consistent communication, both written and verbal.
• Proactively address client inquiries and requests in a timely and professional manner, ensuring a positive client experience.
• Utilize the company's case management system to efficiently track case progress, document all activity, and generate accurate reports.
• Maintain a comprehensive understanding of relevant regulations and legal procedures to ensure case administration adheres to the highest ethical standards.

Qualifications:

• Bachelor's degree or Paralegal certification preferred.
• Experience in the legal industry (litigation a plus) or ADR industry is highly desirable.
• Strong understanding of legal terminology and case management principles.
• Excellent organizational and time management skills with the ability to prioritize and manage multiple tasks effectively.
• Proactive and detail-oriented with a keen eye for accuracy.
• Exceptional written and verbal communication skills.

We Offer:

The opportunity to build a rewarding career with a company known for its commitment to excellence in legal services and client satisfaction.

Compensation range is $50,000 to $55,000 performance-based bonus