Our Shift Leads set the tone for our stores and play a pivotal role in setting our Crew and Stores up for success. Crew Leads are responsible for motivating, training, and communicating the Wings Over a vision to all Crew Members, as well as coaching in the moment.

DAY IN THE LIFE: Essential job functions include but are not limited to the following:

• Educates and empowers Crew to deliver on Wings Over Values of Amazing Food & Smileable Experiences
• Works to promote the culture and values of Wings Over by acting with integrity and honesty
• Remains calm and collected, and works to keep the store operating to the Wings Over standard through timely delegation
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Acts swiftly to resolve business and guest needs
• Utilizes operational tools to achieve operational excellence during the shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Communicates information and ideas to the Manager on duty to promote store growth and a positive work environment.
• Assists with new crew member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Provides Manager on duty with timely feedback on Crew performance during shift
• Delivers Smileable Experiences to all customers by acting with a customer comes first attitude and connecting with the customer
• Helps deliver our promise of Amazing Food by keeping all workstations clean and organized and coaches team
• Follows health, safety and sanitation guidelines for all products. Maintains regular and punctual attendance

YOU ARE:

A Team Player - you embody the Wings Over mission of Good People

Passionate - you love food, restaurants and people

Enthusiastic - you love to help others to learn and grow

Humble - you constantly look for areas in which to improve and understand the value of others 

Respectful - you value diversity and the input of others and garner respect through your actions 

Open to Change - you embrace change and can navigate through ambiguous periods 

Motivated - you come to work with a can-do attitude and drive others to do the same

Composed - you create organization out of chaos and can lead others to see the way forward

Proactive - you see it, think it, and solve it and know when to ask for help