PRIMARY PURPOSE:

Responsible for the strategic execution and end-to-end support the WFCU’s Operational Risk Management (ORM) program at the enterprise level (second line of defense), specifically to enable the Credit Union to effectively identify, monitor, measure and control its operational risk profile. This role will reside within the Operational Risk team which is part of the broader Enterprise Risk Management function. This team leads all aspects of the governance of the operational risk management program and drives consistent use of the ORM framework by leading several stakeholders through process mapping, risk assessments and control identification, risk rating, control assessment/testing, risk reporting.

ESSENTIAL FUNCTIONS:

• Facilitate risk and control self-assessment (RCSA) across multiple business units; providing advice and guidance to risk owners in the first line of defense (FLOD) and subject matter experts through the RCSA lifecycle.
• Ensure accurate and timely completion of risk assessment and control documentation activities.
• Manages the assigned ORM workflows in the Credit Union’s Governance, Risk and Compliance (GRC) platform.
• Develop and implement training and coaching material for to Wings’ ORM framework.
• Participate in risk and control review activities to ensure understanding of the impacted processes and controls, and to provide feedback when potential risks or issues are identified.
• Identify potential issues and follow issue management protocols, including drafting, presenting, vetting, and tracking of issues.
• Facilitate and engage stakeholders as needed during the end-to-end issue management process.
• Evaluate FLOD’s adherence to Credit Union ORM policies for activities such as risk and control self-assessments, issue management, root-cause analysis, reporting and monitoring.
• Maintain appropriate knowledge of and stay current on emerging operational risks, including laws and regulations, guidance, and other legal and regulatory developments, and how they apply to the Credit Union.
• Complete assigned risk and control reviews in a timely, complete, and accurate manner.
• Provide support for risk decisions and conclusions with high-quality work product and documentation.
• Leads or participates in department projects and continuous improvement activities that increase efficiency and effectiveness. Identifies opportunities for improvement and develops solutions to problems in processes that may span beyond the scope of own team`s responsibilities.

EDUCATION, EXPERIENCE AND SKILLS:

• Bachelor's degree, Degree in Business Administration, Economics, Finance, Auditing, Law or related field or equivalent combination of training, education, and experience.
• 5 years of experience in financial institution operational risk management, specifically in areas such as compliance, consumer protection, legal, audit and/or regulatory examination.
• Applicable certifications.
• Advanced knowledge of applicable laws, regulations, financial services, and regulatory trends that impact the Credit Union.
• Advanced understanding of the credit union business operations, products/services, systems, and associated risks/controls.
• Advanced understanding of the three lines model.
• Proven understanding of GRC risk management tools and/or platforms preferred.
• Demonstrated excellent capabilities in written and oral communications of complex thematic reporting, ability to influence and guide others at various levels of the organization.
• Proven strategic thinker and creative problem solver with the ability to analyze and synthesize sophisticated issues and identify common themes and solutions.
• Strong project management and time management skills with an ability to independently lead a project through to completion.
• Attention to detail and accuracy in all business results.
• Ability to navigate ambiguous situations, drive decision making, manage change, and learn quickly in a multifaceted business environment.
• Robust standard methodologies toolkit for data management, reporting, and presentations to support ongoing Operational Risk activities.
• Ability to work with limited supervision, manage time, prioritize, and multitask.
• Bondable