25 front desk agent Jobs in galveston, tx
Holiday Inn Club Vacations is Hiring a Front Desk Specialist Near Galveston, TX
The Front Desk Specialist will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing Face to Face team during the check in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position of a technical and service expert regarding business center and resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns.
COMPANY BENEFITS:
* Weekly Pay
* Growth Opportunities & stability
* 401K
* Comprehensive Benefits-Medical, Dental &Vision Plans
* EAP-Employee Assistance program
* Paid Time Off
* Discounts through IHG, company Perks website & FREE Vacation using ClubGO
ESSENTIAL DUTIES AND TASKS:
* Facilitates the overall guest experience from check-in through check- out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests
* Ensures that each interaction exceeds the expectations of our owners and guest. Answer all guest inquires. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction
* Maintains and is responsible for a house bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customer's credit, and establishes how the customer will pay for the accommodation
* Communicates with Housekeeping, as appropriate to expedite the cleaning of units
* Performs other duties as assigned
EDUCATION and/or EXPERIENCE
* High School Diploma or GED equivalent or an equivalent combination of training, education and experience
* Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment
* Bilingual a plus
POSITION REQUIRES ABILITY TO WORK BETWEEN THE HOURS OF 7am-11:00pm MON-SUN
MUST BE AVAILABLE TO WORK WEEKENDS & HOLIDAYS!!!
At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you.
#ZRRO1
Job Summary
Full Time
$33k-46k (estimate)
06/06/2024
06/23/2024
orangelake.com
Kissimmee, FL
1,000 - 3,000
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The following is the career advancement route for Front Desk Specialist positions, which can be used as a reference in future career path planning. As a Front Desk Specialist, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Specialist. You can explore the career advancement for a Front Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Specialist job description and responsibilities
A Front Desk Agent ensures customers receive the best service possible from the property.
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Hotel Front Desk Clerks use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience.
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The Front Desk Specialist will greet all patients and support the Front Desk area by efficiently and correctly completing the registration process for office visits and provide coverage for Operator as needed.
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Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Specialist jobs
Many employers seeking front office help will often note when an open position requires little or no experience.
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When writing, consider these typical front desk receptionist job responsibilities.
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Using an array of visual examples, the facilitator will help participants discover both obvious and subtle signals front-desk employees give before saying a single word when encountering others.
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Employers look for front desk skills on candidate resumes to help them decide whether a candidate has the right qualifications to support the daily operations of their business.
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Receptionists, office assistants, hotel desk assistants, or customer service associates are all examples of professionals who use front desk skills to complete their job efficiently.
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Step 3: View the best colleges and universities for Front Desk Specialist.
