• Ensure that each Guest receives outstanding Guest Service by providing a Guest

friendly environment which includes greeting and acknowledging every Guest,
maintaining outstanding standards, solid product knowledge and all other components
of Guest Service.

• Control shrinkage, waste, expenses, and payroll.
• Ensure appropriate cleanliness, sanitation, safety and staffing standards are

maintained.

• Review restaurant trends and recommend and initiate changes for maximizing goals

and objectives.

• Ensure compliance with all Company policies and procedures through regular

restaurant management and staff meetings, walk-through and audits, etc.

• Open and/or close the Restaurant
• Assemble and package orders according to the Wingstop standard
• Assist all other positions when necessary
• Receive, inspect, and sign/pay for deliveries in the GM’s absence
• Place orders with vendors when necessary
• Maintain a current Operations Manual, and follow all procedures
• Conduct a daily walk through and taste test of products at opening
• Make sure the time and temps are done every two hours
• Ensure that all products are fresh and prepared correctly
• Keep the flow of orders moving on time
• Keep the restaurant safe and clean for both the crewmember and the guest
• Handle guest issues in the GM’s absence
• Assist in keeping kitchen clean throughout the shift
• Ensure that all crewmembers are health safety conscious at all times
• Promote the Wingstop Brand and uphold the mandatory operating requirements
• Keep the Wingstop philosophy alive for crewmembers and guests
• Support the other Brand Partners in your network
• Enforce the Wingstop uniform and jewelry policy
• Ability to thoroughly understand and follow instructions in how to use chemical

cleaning products

• Any other responsibilities as assigned by General Manager.
• Brings problems to the attention of the supervisor; is willing to ask for help.
• Identifies and introduces new ideas and solutions to create efficiency in the operation.
• Represents the brand and department in a professional and polished manner at all

times.

Position Requirements:

• Guest service mentality; has a genuine desire to serve the customer.
• Strong verbal communication and listening skills.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Manages multiple projects and timelines with a sense of urgency and follow through.
• Well organized and detail oriented.
• Experience must include business planning, with direct responsibility for operational

and financial results. Must have demonstrated expertise in identifying areas for
improvement and establish and implement procedures and performance standards to
increase profitability.

• Ability to teach others to understand the financial impact of operational decisions, and

help to establish and implement performance measurements and procedures to reach
goals.

• Consultative and coaching approach; tolerant of others’ viewpoints. Ability to use

persuasion and negotiation and other communication principles to influence results.

• Strong problem-solving skills; desire to accept a leadership role, and remain tactful

while approaching conflict management.

• Ability to remain composed and rational in adverse or confrontational situations. Must

be able to deal with complex factors, adapt existing methods, make and influence
decisions guided by established policies and procedures.

• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
• Obtain ServSafe certification within first 90 days of job placement

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year
• 2 years

Restaurant type:

• Quick service & fast food restaurant

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Ability to Relocate:

• Auburn Hills, MI 48326: Relocate before starting work (Required)

Work Location: In person