The Cashier/Stock/Front End Associate is responsible for overseeing all front-end operations, cashiering duties, and stock replenishment in a high-volume wine and spirits retail store. This position requires excellent customer service skills, attention to detail, and the ability to manage a team effectively.

Responsibilities

Cashiering

• Operate cash register and process customer transactions accurately and efficiently
• Handle cash, credit/debit card, and other payment methods
• Resolve customer issues or complaints in a professional and courteous manner
• Maintain cash drawer accountability and balance drawers at the end of each shift

Stock Management

• Monitor inventory levels and restock shelves, coolers, and displays as needed
• Receive and process incoming merchandise shipments
• Ensure proper stock rotation and organization of products
• Maintain a clean and organized stockroom and sales floor

Front End Management

• Supervise and train front-end staff, including cashiers and stock associates
• Create staff schedules and assign tasks to ensure adequate coverage
• Ensure adherence to company policies, procedures, and safety regulations
• Maintain a positive and productive work environment for the front-end team
• Analyze sales data and implement strategies to improve customer experience and sales performance

Customer Service

• Provide exceptional customer service and ensure a positive shopping experience
• Assist customers with product selection, recommendations, and inquiries
• Stay up-to-date with product knowledge and industry trends
• Handle customer complaints and resolve issues promptly and professionally

Qualifications

• High school diploma or equivalent; college degree in a related field is preferred
• Minimum of 2 years of experience in a retail environment, preferably in a wine and spirits store
• Strong leadership and supervisory skills
• Excellent communication and interpersonal abilities
• Proficient in cash handling and basic math skills
• Ability to lift and move heavy cases of merchandise (up to 50 lbs)
• Familiarity with point-of-sale (POS) systems and inventory management software
• Availability to work flexible schedules, including some holidays and weekends

Additional Requirements

• Passion for the wine and spirits industry
• Commitment to providing outstanding customer service
• Ability to work in a fast-paced, high-volume retail environment
• Strong problem-solving and decision-making skills
• Attention to detail and organizational skills

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• North Providence, RI 02904 (Required)

Ability to Relocate:

• North Providence, RI 02904: Relocate before starting work (Required)

Work Location: In person