Responsibilities •Handle local customer service inquiries. •Engage in both inbound and outbound sales activities. •Generate referrals for new sales and upgrades through engagement with operations and techs •Provide support for field operations and assist with customer issues and escalations. •Assist in promoting local events and represent Kinetic at community and selling events •Collaborate with other Windstream sales teams as needed •Marketing activities to fill the sales funnel and promote local •Act as brand ambassadors in the region and support corporate sales initiatives as needed •Support regional social media through local “human” responses •Maintain inventory of modems to assist customers locally. •Promote “Local.” Local Contact, Local Connection, Local Number. Requirements: ·One Year Sales, Customer Service, Retail, Local Marketing, Telecommunications or Hospitality experience Intermediate computer skills. ·Ability to meet and exceed sales targets in a commission-based environment. ·Ability to project a positive, professional attitude along with a confident and outgoing personality. ·Ability to work effectively with cross-functional teams to meet a common goal ·Ability to demonstrate proficient verbal and written communication skills. ·Ability to build rapport quickly and successfully with a wide range of customers. ·Ability to solve problems quickly and decisively. ·Ability to use diplomacy when working with challenging or demanding customers. ·Minimum High School Degree or GED equivalent. ·Driver’s License required. Desired: ·College degree related to the position or 2-3 years, Sales, Customer Service, Retail, Local Marketing, Telecommunications or Hospitality experience Physical Tasks- Standing Continuously: 67-100% |Walking Frequently: 34-66% | Sitting: Occasionally: 0-33% | Driving: Car: Frequently: 34 – 66%Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Continuously: 67-100%, >15-30 lbs: Occasionally: 0-33%, >30 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Frequently: 34-66% | Fine Manipulating: Occasionally: 0-33%Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Frequently: 34-66% | Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33% | Color Discrimination: Occasionally: 0-33%Equipment Used in Job Performance/Working Environment: Computer, Printer, Telephone, Cellular PhoneType of Driver’s License Required: Driver’s License