Description

 Do you have a passion for serving our patients and our communities by providing high-quality, family-oriented, primary and preventive health care services? Are you looking for a rewarding career with a company that has a dynamic work culture? If the answer is yes, the Patient Navigator- bi-lingual in Burmese/Hakha Chin dialects position at Windrose Health Network could be the job you are looking for. 

We are currently seeking a Patient Navigator-Float, who is bi-lingual in Burmese/Hakha Chin dialects that will work effectively within the Windrose Health Network culture, which is described as family-friendly, supportive, transparent, and treats employees as we would want employees to treat our patients. We are seeking a Patient Navigator that will be located in Johnson County/Marion County that is a good advocate for their patients, solution-oriented, honest and passionate. Windrose Health Network provides an opportunity for our employees to gain experience in a high energy, caring, supportive, technology-enhanced work environment, while making a difference in the lives of others.

A Patient Navigator (PN) facilitates patients’ utilization of WHN’s services, as well as helps expedite WHN patients’ use of healthcare services in the community. Within a WHN Health Center, a PN assists the medical staff with care delivery by scheduling medical appointments, providing interpretation services, assisting with the completion of forms and ensuring patients understand care recommendations from their medical provider. External to the Health Center, the PN helps ensure patients can access the services to which they have been referred by arranging appointments, providing directions and/or maps in the patient’s native language, and when necessary, arranging for transportation to and from medical appointments. 

Windrose is an equal employment opportunity. 

Requirements

 EDUCATION, EXPERIENCE, TRAINING: A qualified candidate will have at least one (1) year of post-high school education, preferably in a healthcare-related discipline such as a Medical Assistant (MA), Community Health Worker (CHW) or social services. 

• A qualified candidate must have at least two (2) years of experience in a healthcare or social services setting, preferably an outpatient primary care clinic. 
• A qualified candidate must have a working knowledge of processing software package (preferably MicroSoft Word) and of one spreadsheet development software package (preferably MicroSoft Excel). 
• A working knowledge electronic medical record (EMR) is preferred. 
• In addition, experience with interpreting/translating is preferable, as is certification as a Medical Interpreter. 
• A qualified candidate must be fluent in the Burmese and English language. 

KNOWLEDGE, SKILLS AND ABILITIES: 

• Knowledge of the delivery of ambulatory medical care; 
• Written and spoken language proficiency, in a language other than English, sufficient enough to serve as a medical interpreter for Health Center patients. 
• Knowledge of the daily operations of a primary care, outpatient medical clinic, especially when it comes to making referrals for specialty medical care; 
• Knowledge of and skill with the WHN's electronic medical record and practice management system; 
• Customer service and telephone skills; 
• The ability to plan and manage the utilization of resources; and 
• Knowledge of the rules and regulations related to HIPAA and Corporate Compliance.