Position Summary

This position is a member of the branch administration team. They are in charge of providing assistance in processes such as invoicing, accounts payable, payment application, etc. on a day-to-day basis. This position serves as the primary resource to employees and customers as it relates to billing and general administration, while maintaining confidentiality at all times and with a high level of professionalism, tact and diplomacy.

Key Position Points:

Position: Branch Administrator

Location- This is a Regional Position in our Northeast Region. Hybrid is available, but must be able to commute to one of the following branches:

• Bow, NH
• Marlborough, MA
• Bridgewater, MA

Essential Duties and Responsibilities

• Subject matter expert in operations billing, invoice processing, and work order closing for the branches
• Completes and files disposal, pumping, and other necessary reporting by town and state for regional operations.
• First point of contact at the branch level for customer service and billing questions from the corporate office
• Works with customer service to enter pricing and ensure all orders are being processed through billing.
• Works with customers regarding billing issues, questions and complaints.
• Assists in any other administrative task as assigned.

Knowledge, Skills, and Abilities

• Ability to understand instructions furnished in written, oral or diagram form.
• Proven ability to work and thrive in an email and digital communication-heavy environment.
• Proven ability to work independently and manage pressure to meet deadlines in a fast-paced environment.
• Ability to manage and quickly adapt to changing priorities and responsibilities.
• Ability to learn operating procedures quickly and be able to execute consistently up to standard.
• Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs.
• Ability to speak, cooperate and communicate effectively with customers, co-workers and management.
• Proficiency in Microsoft Suite (Word, Excel, Outlook)
• Ability to perform basic math functions.
• Highly detail oriented.

Required Qualifications

• Must have High School Diploma or Equivalent
• Minimum 1 – 3 years in Administrative or Customer Service Role
• Must be able to operate in a drug-free workplace.
• Must possess reliable transportation or ability to commute to office daily.

Company Offered Benefits

• Room for Growth!
• Medical, dental and vision insurance
• Employer paid life insurance
• Employee discount for services offered in your area!
• Matching 401K
• 6 paid holidays, 2 paid floating holidays and generous paid time off plan

Wind River Environmental services and maintains a broad array of non-hazardous liquid waste systems, including grease traps, septic tanks and related waste systems. Headquartered in Marlborough, MA we offer a full suite of services to business, residential and municipal customers throughout the East Coast. Wind River Environmental is an Equal Opportunity Employer.