18 Front Desk Agent Jobs in Costa Mesa, CA
Wincomehospitality is Hiring a Front Desk Agent Near Costa Mesa, CA
** Front Desk Agent**
** Avenue of the Arts Costa Mesa, a Tribute Portfolio HotelCosta Mesa, CA**
Posted January 4, 2022
** Front Desk Agent**
The ideal Front Desk Agent candidate will have some previous Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.
**Job Requirements**
* Checking guests in and out of the hotel in an efficient, courteous and professional manner
* Ensuring that special requests are noted and fulfilled
* Communicating with all departments regarding in house VIPs and any special requests/needs
* Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
* Interacting with team members in a professional manner, assisting other departments with necessary information
* Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
* Managing and resolving guest complaints and compliments in a professional and courteous manner
* Listening and responding to guest inquiries using a positive, clear speaking voice
* Maintaining an up to date working knowledge of all property amenities as well as any special events
* High school degree or equivalent
* Strong computer skills
* Pleasant telephone demeanor
* Opera/Fidelio experience preferred
* Ability to handle stressful situations in a calm, professional manner
* Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
* Must have the ability to work a varied schedule that may include evenings, weekends, and holidays
**Physical Requirements**
* Ability to stand for entire shift
* Ability to type, standing upright for entire shift.
* Heavy work- Exerting up to 100 lbs of force occasionally, and/or 50 lbs of force frequently and/or up to 20 lbs of force constantly to lift, carry, push, pull, or otherwise move objects
* Must arrive to work well groomed, with pristine hygiene, and professional attire
**Mental Requirements**
* Must be able to convey information and ideas clearly
* Must be able to evaluate and select among alternative courses of action quickly and accurately
* Must work well in stressful, high pressure situations
* Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
* Must be at listening to, understanding, and clarifying issues raised by co-workers and guests
* Must be able to work and understand financial information and data, and basic arithmetic functions
* Must maintain composure and objectivity under pressure
Note this is only outline of responsibilities and can be changed and updated at any time and without notice at the discretion of the direct supervisor or executive management team
**EOE/M/F/D/V/SO**
**We participate in E-Verify**
** Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel**
238 Room Hotel
**AVENUE OF THE ARTS COSTA MESA, A TRIBUTE PORTFOLIO HOTEL**
As a Tribute Portfolio hotel, we break beyond the typical hotel experience with eclectic arts-inspired design, inventive culinary creations and an ideal location in the Theater and Arts District close to fashion-hub South Coast Plaza. We celebrate the very best in human expression. And by doing so, create the perfect space to be the very best expression of yourself. Beyond captivating design, enjoy social scenes and sincere service dedicated to helping you make the most of every moment.
* Share: Email
Job Summary
Full Time
$31k-41k (estimate)
04/30/2024
05/13/2024
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
