Schedule Coordinator

We are seeking a Schedule Coordinator to join our team. Duties will include maintaining builder/customer accounts and scheduling customer work orders for new construction, commercial and remodel projects.

A successful schedule coordinator should have excellent communication and relationship-building skills as well as the ability to work independently with a high level of accuracy in a fast paced environment. Reports to the Schedule Supervisor.

Responsibilities

Below are some responsibilities that schedule coordinators are expected to assume:

• Monitoring customer work orders and their portals daily
• Entering or updating work orders from emails, phone calls or the client’s portal

• Communicating schedule changes and reasons for the changes utilizing appropriate methods to all stakeholders
• Collaborating with team members, internal departments, external providers and government entities to ensure the fulfillment of customer requests and needs
• Building relationships with clients to ensure brand and company success
• Providing regular updates, respond to inquiries and address any client concerns in a timely manner

• Creating a pleasant experience for clients, co-workers, external providers and management

• Demonstrating customer service skills and providing solutions to resolve issues
• Work closely with team members and the Scheduling Supervisor to accomplish the company’s and the department’s goals
• Other duties as assigned

Job Qualifications and Skill Sets

Below are the qualifications expected of a schedule coordinator:

• Ability to multitask and juggle several responsibilities
• Think analytically, strategically and ability to solve issues
• Enter data with a high-level of accuracy and attention to detail
• Excellent technical and verbal/written communication skills
• Competency using Microsoft Office Suite and the ability to successfully learn new software platforms
• Excellent planning, organizational and time management skills
• Customer service experience
• A track record of following through on commitments

• Experience using scheduling or customer relationship management (CMS) software is a plus
• Construction or plumbing knowledge is a plus
• Prior experience working for a home builder is not required but is a big plus
• Spanish speaking is a plus

Benefits Available

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Holiday pay
• Weekly pay
• Laid back environment

Salary

$20-$22 per hour dependent upon experience