Description

Millwork Delivery Manager

Role Summary:

The Millwork Delivery Manager is responsible for the management of all delivery operations & dispatch functions for the Huntsville, & Southpoint Millwork locations. The Millwork Delivery Manager is responsible for the daily coordination of the team of delivery staff and ensuring they execute procedures according to company standards. Coaches, motivates, and supports the delivery staff, applying a team approach and maintaining open communication with the entire staff.

Scope of the Position:

This position is located at the Tanner, AL (Southpoint) location and reports to the Director of Millwork Operations. The position will lead a team of drivers, driver helpers, driver trainer and dispatchers.

Responsibilities:

Responsibilities expected of this position include, but are not limited to, the following:

• Promote, Teach, & Live the Wilson Lumber Core Values.
• Manage the delivery function/expectation to the jobsite & coordinate/facilitate deliveries/delivery schedule between dispatch and delivery staff.
• Manage all areas of transportation to include OSHA safety requirements, DOT regulations, compliance, Profit & Loss responsibility, and customer service.
• Resolve customer service issues in a timely & effective manner.
• Ensures flawless execution and adherence to pre-established critical success factors.
• Organize workflow according to workload to ensure the completion of the delivery schedule.
• Oversee all staff scheduling, time off request (must work with dispatcher to ensure schedule can be met.
• Monitor quality and accuracy of all orders.
• Track and communicate key performance indicators to management.
• Ensure the completion of all duties with minimum waste and abuse of equipment.
• Ensure employee safety training is conducted as required.
• Document and control damaged product.
• Manage assigned direct reports to include employee relation issues, performance management, new employee training and development.
• Work in collaborative conjunction with all Millwork Dock Supervisors.
• Strategic planning and budgeting.

Position Qualifications:

• Proficiency with Microsoft Office
• Strong analytical, problem solving, communication, organizational and interpersonal skills.
• Ability to work independently with minimal direction.
• Ability to provide clear task assignments, create a shared understanding of strategic direction, promote a sense of purpose, and inspire motivation.
• Possess a strong customer orientation.
• Strong leadership skills with the ability to develop team.

• Ability to think strategically.
• Excellent written, verbal, and organizational skills.
• Excellent multi-tasking skills along with ability to perform well under pressure.

Education and Experience:

• Bachelor's degree in Business Logistics or Transportation or 5 (five) years of combined college and/or relevant equivalent work experience is required.
• Minimum of 2 (two) years of supervisory experience required.
• Experience with ground transportation operations including DOT, OSHA and all related safety regulations.

Physical Requirements:

• Sit, Stand, Walk frequently.
• Occasional automotive travel to job sites and work locations
• Travel weekly to Huntsville Millwork facility.

You will be expected to follow any other job-related instructions and to perform other job- related duties assigned by Senior Management.

Qualifications