6 Patient Representative - (BO Float) - FullTime Jobs in Wilmington, NC
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WILMINGTON HEALTH is Hiring a Patient Representative - (BO Float) - FullTime Near Wilmington, NC
PurposeTo provide front office support in clinical areas.
Essential Duties/ResponsibilitiesAs applicable for your department:
- Greets, acknowledges and provides closure to all customer needs in a professional and efficient manner
- Maintains effective communication and interacts appropriately and professionally with all members of health care team
- Checks patients in and out following standard operating processes to include management of samples, notes, forms, scripts, directing patients, and triage sheets
- Schedules, coordinates and reschedules all patient appointments (includes office, outpatient procedures, hospitals, and other medical facilities)
- Answers incoming calls and takes necessary action
- Maintains provider schedules as directed by manager
- Maintains physician on-call schedule for department
- Keeps logs as required by Manager
- Attends department and other meetings as required by Manager (including training and re-education)
- Maintains inventory of office supplies and orders as needed
- Opens and sorts mail
- Directs patients to contact Central Business Office for additional billing inquiries
- Assists Manager with other duties deemed necessary to achieve efficiency and a cohesive working environment
- As assigned by Manager
- High School Diploma or GED Equivalent
- Experience in Medical Office Administration
- BLS/CPR Certified
ADA Physical DemandsRarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day) Position Dependent (prn)
Physical DemandRequired?FrequencyStanding
Position Dependent
Sitting
Continuously
Walking
Position Dependent
Kneeling/Crouching
Rarely
Lifting
Rarely
Patient Representative CompetenciesGeneral
- Customer Service
- Professionalism/Integrity/Responsibility
- Teamwork/Lean Process Improvement
- Game Changer/Initiative
- Dependability/Punctuality
- Interpersonal Relationships/Communication
- Judgment/Decision Making/Problem Solving
- Quality/Quantity
- Safety/Housekeeping
- Organizational Skills/Time Management
- Follows reception process for all check in duties.
- Follows appointment preparation process for all scheduled appointments including eligibility verification, referral/authorization/managed care processes.
- Follows process for all demographic data entry.
- Follows appointment process for scheduling to include system reports (cancel/reschedule), Live Chat, and appointment request mailbox.
- Follow check out processes for appointments, referrals, tasking, communications, managed care and failsafe.
- Follows insurance process for all insurance data.
- Follows cashier process for collections, retail sales, and batching.
- Follows patient financial counselor process for billing inquiries and concerns.
- Follows all processes for reconciliation of internal communications.
- Follows HIPAA guidelines.
- Position could float between different locations throughout the week.
Job Summary
Full Time
Ambulatory Healthcare Services
$58k-75k (estimate)
05/22/2024
06/17/2024
wilmingtonhealth.com
WILMINGTON, NC
500 - 1,000
1971
Private
JEFF JAMES
$50M - $200M
Ambulatory Healthcare Services
Related Companies
The job skills required for Patient Representative - (BO Float) - FullTime include Customer Service, Scheduling, Billing, Front Office, HIPAA, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Representative - (BO Float) - FullTime. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Representative - (BO Float) - FullTime. Select any job title you are interested in and start to search job requirements.
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