In the United States, one in five adults experience a mental health illness and over 12 million people have thoughts of suicide. Mental health crises can be some of the most difficult times in a person’s life, and over 17 million people seeking behavioral health care experience a delay in accessing care. Willow Health is on a mission to significantly improve this experience by expanding affordable access to high-quality, evidence-based intensive behavioral health care. 

In order to make this mission a reality, we are building a virtual crisis care program that provides personalized, recovery-oriented care for people experiencing behavioral health crises. Willow Health offers patients immediate access to evidence-based virtual crisis psychotherapy, medication management, certified peer coaching, care management, and around the clock crisis coverage, while working to connect patients to the most appropriate next level of care.

Willow Health is looking for an experienced operator to support the launch of a virtual intensive outpatient program. This individual will work alongside clinical leadership to establish a roadmap for launch over the upcoming 6 months and then execute against the roadmap with the team and any additional required support.

The contract will last 6 months for 15-40 hours / week, with the option of extension.

Key Responsibilities

• Review and refine objectives for IOP program launch 

• Intake process 
• Discharge process / connection to care 
• Clinical operations 
• Patient scheduling 
• Marketing / Referral outreach 
• Hiring / training 
• Program Content
• Contracting and Billing 
• Technical infrastructure 

• Highlight key risks for launch and develop associated mitigation plans 

• Share roadmap with existing team to divide up responsibilities (e.g., Head of Technical Ops)

• Clinical experience providing IOP care

Willow is an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.