Who we are - Dr Shawn Anderson opened Willow Dental Group to provide patients with a dental experience unlike any they have ever had before. Our vision is to SERVE with excellence and put others first with the united team goal of delivering five star customer service. Our goal is to change lives one smile at a time. If we ever miss the mark, we will do everything in our power to make it right because we are professionals with integrity and that's the way it should be.

We believe in relationships not just teeth. We treat others the way we want to be treated and that begins with our team. We are fiercely protective of the work environment and want our employees to enjoy a safe, and positive work-life balance. Since we will spend a lot of time together, we believe that we should enjoy each other, support each other, and find satisfaction in our work each day. Our commitment to our employees is to do everything in our power to provide an environment where they are able to be the very best they can be.

What we expect from you - we are looking for a reliable professional with excellent communication skills and a proven ability to facilitate care and treatment for multiple patients per day. Proven dental phone skills, scheduling multiple columns and multiple providers. A minimum of 3 years of dental experience is required. Dentrix experience is preferred. Attention to detail and personal accountability will aid in your success. Active listening is key, honesty and a high standard of integrity - doing what you say you will do, ie: call patients back, utilize the short-call list to get patients in sooner when we have cancellations, and follow through on assignments to completion. Humility will aid in your success. We foster an environment where those who are teachable and willing to do better, while also being accountable for mistakes, will thrive. It is also important that our employees are willing and able to bring suggestions and solutions to management in an effort to make our organization the best we can be. If you have a strong work ethic, and are excited to tackle new challenges, then this may be the right office for you.

What you can expect daily - a fast paced office, follow up on and schedule unscheduled treatment, schedule multiple treatment appointments for each patient, make out-bound calls to fill the doctor's schedule, receive industry-leading phone training to successfully manage new patient calls, present financial arrangements and treatment plans to patients, and calculate and accept payments and co-pays. We are currently offering a $100 SIGN-ON BONUS as well. If we hire you, we will pay you $100, so please apply today!

Responsibilities

• Present patients with FAs and Tx plans after Doctor diagnosis's treatment
• Calculate and collect patient portions and accept payments
• Calculate insurance percentages and ledger balances
• Reschedule multiple future appointments [hygiene and treatment]
• Facilitate same-day treatment
• Support the dentist with all new patient care
• Answer the phone and schedule new patient appointments
• Assign shifts and lunch breaks daily always being mindful of OT
• Equip and provide training for front office

Qualifications

• Experience with patient ledgers and Dentrix
• Experience with insurance eligibility, billing, contracting and adjustments
• Experience batching claims
• Experience processing insurance payments and the daily deposit
• Experience working in accordance with HIPAA and other medical privacy laws
• Professional, confident and compassionate demeanor when interacting with patients and the office as a whole
• Personal accountability and attention to detail required
• Ability to multitask and make informed decisions accurately and quickly
• Experience working in a high-volume dental office and delivering exceptional care
• Positive attitude
• Ability to lead well and delegate
• Simplify processes and ensure the front office is efficient and working smart
• Systemize protocols to ensure consistency
• Lead by example to hold others accountable to the Willow way to deliver 5 star customer service

Job Type: Full-time

Pay: $60,320.00 - $72,800.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Explain a time you made a suggestion to management and what was the result?

Education:

• High school or equivalent (Required)

Experience:

• Dentrix: 1 year (Preferred)
• Dental Scheduling Receptionist: 3 years (Required)

Work Location: In person