Located in Franklin, Tennessee, Williamson Health is one of the South’s most exceptional health care systems with a 203 bed hospital (Williamson Medical Center), over 40 providers at our Williamson Health Medical Group locations, the Bone & Joint Institute and the Monroe Carell Junior Children’s Hospital Vanderbilt at Williamson Medical Center. Williamson Health offers comprehensive in-patient and out-patient services. We have more than 825 providers representing over 70 medical specialties and sub-specialties.
Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We’re committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.
Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.
o Medical, Dental, Vision
o PTO
o Retirement Matching
o Tuition reimbursement
o Discount programs
o FSA (Flexible Spending Accounts)
o Identity Theft Protection
o Legal Aid
Williamson Health is an equal-opportunity employer and a drug-free workplace.
Position Summary:
The role of the Business Office Associate is to maximize workflow efficiency in the Bone & Joint Institute Business Office by assisting with incoming calls, claim follow up and mior aspects of revenue cycle. Assisting with charge entry as needed when adequately trained.
Position Requirements:Formal Education / Training:
Must be a high school graduate or equivalent, have PC and calculator experience, and have good communication skills to discuss account financials with patients
Workplace Experience:
Prior experience in a medical office setting with a moderate knowledge of the revenue cycle. Must have good customer service and intra-personal skills. Job requires close attention to detail
Equipment and Skills Training:
Athena Health EHR system, Allscripts EHR systems, and Phreesia for patient intake and payments
Physical Environment:
Business Office
Physical Effort:
Requires sitting for prolonged periods of time, and viewing the computer screen. Must have a clear, understandable telephone voice.
Key Results:
1. Assist phone patients with basic account information or request, i.e., account balance, itemized bills, insurance verification. May include, but not limited to forwarding incoming calls to appropriate staff member or Financial Counselor as needed.
2. Work assigned claims worklist (bucket) in an accurate and timely manner.
3. Utilize EMR to document all information discussed with each patient encounter.
4. Competently understand and work the EMR and billing systems in order to be able to assist with charge entry for E/M charges after proper training, as needed.
5. Participate in scheduled Power-Hour and Business Office Touchpoint meetings by self-reporting current state.
6. Utilize the EMR software workstation to scan source documentation.
7. Available to provide support to indirect team members who have additional billing/business office questions.
8. Help with facilitation of claim follow-up with payers and help to resolve/proactively avoid claim rejections and denials (i.e. daily verifying authorizations prior to service date.
9. Collect accurate patient payments and set up payment plans as needed in designated EMR systems.
10. Maintains open line of communication with all staff members; interacts with staff/patients in a professional and constructive manner regarding all business office needs.
11. Reports concerns requiring attention to manager or director. Employee is a problems solver that brings possible solutions when presenting concerns or problems.
12. Participates in departmental meetings/huddles/etc. and recommends improvement opportunities. Performs other duties as assigned by manager and independently seeks out job duties during down time.
Location: Williamson Medical Center · BJI BUSINESS OFFICE
Schedule: Full Time, Days, Monday - Friday