Job description

We are looking for an energetic and personable receptionist, responsible for delivering exceptional customer service, and communicating effectively with customers and coworkers.

Our ideal candidate will, first and foremost, have a positive, can-do attitude along with exceptional customer service skills.

Responsibilities

• Act as the first point of contact with spa customers. A personable approach and knowledge of spa promotions, items in stock, and general spa information are key.
• Promote and sell services and products, and provide recommendations on additional services and/or retail products that would maximize customer satisfaction.
• Greet each customer professionally, escort all clients through the spa, and give spa tours when necessary.
• Assist spa operations, including but not limited to: answering telephones and scheduling appointments, starting sessions, selling memberships/ gift cards, stocking shelves, cleaning, and other duties as assigned by the spa manager.
• Cross-training for daily operations of floats and sauna, including but not limited to cleaning and sanitizing, doing laundry, etc. as needed
• Responsible for retail sales for all walk-in customers.
• Coordinate Promotional Sales displays and actively find creative ways to market the spa.
• Handle all POS transactions including opening and closing of the register.
• Assists the Spa Manager with inspection of all spa treatment rooms, reception, and common areas to ensure they exude the proper spa atmosphere, clean, orderly, and fully stocked.

Qualifications

• Strong interpersonal skills, and ability to communicate in a professional and courteous manner with customers, coworkers, and management.
• Exceptional time management skills, exhibiting sound judgment, and the ability to multitask.
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guests.
• Excellent personal appearance, punctuality, and good verbal and written communication skills.
• Ability to work a flexible schedule including longer-hour days and weekends/holidays.
• Knowledge of Microsoft Office application, Envision spa software (will train), and basic accounting principles.
• A previous Spa experience is preferred, but not required.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Experience:

• Customer service: 3 years (Preferred)
• receptionist: 1 year (Preferred)

Work Location: In person