Williams Lea is hiring for a Technical Trainer for our New York City office to work Monday to Friday 11:00 am to 7:00 pm! Pay: $38.50 Benefits: Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug) 401k Retirement Savings Plan Including Employer Match Paid Time Off (PTO) Life Insurance Paid Parental Leave Short-term & Long-term Disability Healthcare & Dependent Care Flexible Spending Accounts Domestic Partner Coverage Commuter Benefits Legal Assistance Employee Assistance Program (EAP) Additional Employee Perks and Discounts This position researches, designs, evaluates and delivers technical training courses for employees and/or clients, and ensures training goals and objectives are met within the agreed upon time and scope requirements. Job qualifications Bachelor’s degree or equivalent with years of experience able to substitute Minimum of 4 years prior training and curriculum-building experience for corporate presentations or related field Expert knowledge of Microsoft Office (Microsoft Office certification a plus), especially PPT presentations; Adobe Suite (Photoshop, Illustrator, InDesign, other a plus) Adept in leaning client/department-specific technology/software and ability to assimilate new technical skills Advanced software and hardware troubleshooting, as necessary to perform job functions; ability/desire to learn new software packages and/or training processes Mature, level-headed with strong interpersonal skills for working in a fast-paced environment with many moving parts competing for priority and tight deadlines Good judgment and organizational skills with sound decision-making ability and solutions-oriented approach to multitask and prioritize workload under pressured objectives Excellent written and verbal communication skills; able to effectively deliver training sessions to audiences (both live and virtual) of various degrees of knowledge and sophistication Handle sensitive and/or confidential documents and information Job duties (* denotes essential function) *Design, develop and conduct appropriate trainings and requisite training materials (instructor- led and/or electronic) for employees and/or clients *Lead training from start to completion, ensuring quality at all stages *Lead requisite, contractual, compliance or various other trainings for employees and/or clients; may include creation and implementation of “downtime” exercises or training-needs assessments *Build relationships with end users; guide expectations and perceptions, as needed *Field ad hoc training, calls or other communications to provide technical troubleshooting Gather and track training participant feedback; create and maintain best practices for training program, processes and materials Remain engaged with and aware of new technical developments in the field, with the client(s) and/or with account(s)/team(s) to ensure training materials and processes are relevant, timely and innovative Periodically evaluate and execute quality assurance testing for new software Provide soft skills training for staff and collaborative support to Shift Managers as needed Train new hires on company policies, workflow procedures and company branding/style Serve as POC to liaise between Account Manager and client Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization. It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing. #piq Longevity driven by innovation In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.