Description

What makes Williams Hotel Group a great place to work? It’s our people. We understand that our employees are our greatest asset. We are committed to developing and empowering our people, providing a stable, safe, and enjoyable work environment for everyone to achieve their greatest potential. And our culture proves it.

Here's what we have to offer you:

• Competitive Pay
• Incentive Program
• Fun place to work
• Clear path for growth and career advancement
• Hotel Discounts
• Paid Vacation
• Health, Vision, and Dental Insurance Benefits
• 401k with company match

Job Summary

This position is responsible for leading the housekeeping staff to continuous quality improvement; inspect rooms for assurance of the service and quality standards to ensure guest satisfaction.

Education & Experience

MINIMUM EDUCATION:

• High School Diploma or GED required.

MINIMUM EXPERIENCE:

• Supervisor experience preferred.

Physical Requirements

• Must be physically and visually able to utilize the computer and other necessary office equipment.
• Capable of working in a fast paced environment and in stressful situations.
• Must be able to walk and stand for long periods of time.
• Must be able to lift up to 65 lbs with assistance.
• Must be flexible in hours/days.
• Must responds to multiple task interruptions in order to provide service to internal and external customers.
• Must adhere to the company dress code.
• Must be available to work extended hours, nights and weekends.

General Requirements

• Must be able to comprehend and speak the English language.
• Must have good organizational and communication skills.
• Possess attention to detail.

Fundamental Requirements

• Supervise the operations of housekeeping and laundry areas to ensure the achievement of productivity and quality service standards.
• Inspect guest rooms to ensure the cleanliness standards and proper amenity and literature placement have been met.
• Assure and input housekeeping information in Property Management System.
• Prepare training for Room and Laundry Attendants in all housekeeping procedures and standards.
• Ensure that Room Attendants have sufficient amount of necessary supplies through supply and linen inventories.
• Prepare weekly schedule for housekeeping and laundry personnel following company labor guidelines (MPR standards).
• Clean and service guest rooms as needed.
• Report room repairs or unsafe conditions to Manager and Maintenance.
• Work and track projects daily to upgrade the quality of guest rooms.
• Respond to housekeeping request from guest or management in a timely, efficient and friendly manner.
• Report and track lost and found articles.
• Follow company polices and procedures (i.e., OSHA, BBP regulations and other state and local regulations).
• Apply all safety and security polices consistently.
• Participate in hiring and evaluation process.
• Perform other duties as assigned by supervisor or management.
• Obtain any locally required certifications.