JOB
The 911 Communications Dispatcher receives, processes, and dispatches incoming emergency and non-emergency calls for service for police, fire, EMS, and other emergency units. This position requires handling multiple tasks simultaneously, quick decision-making, and reacting calmly under duress and strain.
EXAMPLE OF DUTIES
The intent of this job description is to provide a representative summary of the primary duties and responsibilities performed by incumbents in this position. The duties and responsibilities described are not a comprehensive list and may change with or without notice. Incumbents must be able to perform the essential function of the position with or without reasonable accommodation.Receives emergency and non-emergency calls and obtains pertinent information to determine the type and level of service requiredDispatches police, fire, EMS, and other emergency units to locations requiring assistance, relaying accurate incident information; maintains communication with field units on assignmentMonitors the activity of multiple public safety radio frequencies Operates a variety of communications equipment, including radio consoles, telephones, computer systems, and alarm monitoring equipmentRemains professional, calm, and courteous during communications with members of the public and emergency personnelEnters, updates, and retrieves information from a variety of computer systems, including Microsoft Office and CADCreates and maintains accurate records, logs, and reportsReads and interprets maps and maintains familiarity with major roads, streets, industrial areas, public buildings, and the general geographic location of the covered service areaMaintains current understanding of public safety policies and procedures for the Department of Emergency Management, police, fire, EMS, and other emergency service providersMaintains confidentiality of non-public records and makes available all data and information deemed a public record by the North Dakota Century Code.