Position: Patient Care Coordinator

Company: Willard Physical Therapy Center, LLC

Location: Willard, MO

About Us:
At Willard Physical Therapy Center, LLC, we're not just a workplace – we're a family. Our close-knit, inviting atmosphere, combined with our furry friends and the ease of using Prompt EMR, creates an environment where our team members thrive. As we continue to grow and expand, we're dedicated to maintaining the same level of exceptional care and supportive workplace culture that sets us apart.

Position Overview:
We are seeking an experienced and passionate individual to join our team as a Patient Care Coordinator. This role can be offered as either full-time or part-time, depending on the candidate's availability and preferences. As a key member of our team, you will play a vital role in providing exceptional customer support and ensuring a seamless experience for our patients from their initial contact with our clinic to their final visit and beyond.

Responsibilities:

• Greet and check-in patients upon arrival, ensuring a warm and welcoming atmosphere.
• Collect and update patient information, including medical history and insurance details, with a strong emphasis on accuracy and confidentiality.
• Schedule appointments for patients and coordinate with healthcare providers to optimize scheduling efficiency.
• Answer phone calls and respond to inquiries from patients, providing necessary information or directing them to the appropriate department.
• Assist with medical administrative support tasks, such as filing patient records, maintaining databases, and processing paperwork, while adhering to HIPAA regulations.
• Verify insurance coverage and obtain authorizations for medical procedures or treatments, ensuring seamless billing processes.
• Coordinate referrals to specialists or other healthcare facilities as needed, facilitating comprehensive patient care.
• Embrace flexibility and adaptability in a high-volume outpatient environment, demonstrating resilience and problem-solving skills.

Requirements:

• Bachelor's Degree preferred.
• Experience in a front desk or administrative role, preferably in a healthcare setting, is preferred. However, candidates who demonstrate eagerness to learn, adaptability, and a quick ability to pick up on the job will also be considered.
• Experience with healthcare insurance, billing, and collections is a plus.
• Proficiency in medical terminology and understanding of healthcare procedures.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Excellent communication skills, both verbal and written, with a professional demeanor.
• Detail-oriented with a commitment to accuracy in managing patient records and documentation.
• Proficiency in using office equipment and computer systems, including electronic health record (EHR) software.

Perks:

• Flexible schedule to accommodate work-life balance.
• Competitive compensation package with benefits.
• Supportive team environment focused on personal and professional growth.
• Enjoyable atmosphere where team members feel like family, including our furry friends!
• Access to Prompt EMR for efficient and user-friendly documentation.
• Opportunity to be part of a growing and expanding company.

How to Apply:
If you are dependable, people-oriented, adaptable, detail-oriented, and passionate about making a difference in patients' lives, we encourage you to apply! Please submit your resume and cover letter detailing your relevant experience and why you are a good fit for this position, as well as your preferred full-time or part-time status.

We look forward to welcoming you to our team at Willard Physical Therapy Center, LLC!

Contact:
For inquiries or to submit your application, please contact:
Jessica McBryde, Office Manager
Willard Physical Therapy Center, LLC

Job Types: Full-time, Part-time, PRN

Pay: $15.10 - $17.58 per hour

Expected hours: 20 – 30 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid training
• Professional development assistance
• Profit sharing
• Retirement plan
• Uniform allowance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work setting:

• Clinic
• In-person
• Office
• Outpatient
• Private practice
• Rehabilitation center
• Telehealth

Language:

• English (Preferred)

Ability to Commute:

• Willard, MO 65781 (Preferred)

Work Location: In person