Job Description
Department: Merchandise Services-Bronx Zoo
Title: Supervisor
Employment Type: Seasonal/Temporary
Status: Non-Exempt
Grade Level: Hourly
Pay Rate: $18.00
Reports To: Merchandise Management Team
Position Summary
In partnership with the management team, supervise/manage the daily operations of assigned location(s), while ensuring a superior guest experience. Contribute to maximizing profit and retail contribution to WCS by exhibiting proficiency in sales, service, employee coaching, store operations and maintenance.
Responsibilities include but are not limited to:
Customer Experience

• Uphold WCS Business Service mission of offering superior service and exceeding customer expectations.
• Drive location sales by increasing key metrics such as ATS (Average Transaction), UPT (Units Per Transaction), and number of transactions.
• Handle any customer issues professionally.
• Communicate customer feedback to management team.

Employee Experience

• Empower team members through role modeling the six performance values of accountability, teamwork, pride, integrity, excellence and continuous improvement.
• Treat all employees equally, professionally and with respect.
• Utilize proper coaching techniques to give feedback to sales associates on a daily basis.
• Ensure sales associates are following WCS policies including dress code, time and attendance, and safety protocol.
• Communicate any policy violations and/or employee issues to management team.

Operations

• Full knowledge of all cash handling policy and procedures. Ensure all team members are in compliance with these policies.
• Protect integrity of data by ensuring correct register procedures are being performed.
• Manage loss prevention through the use of customer service skills and proper selling floor coverage.
• Process damaged and defective merchandise per department guidelines to protect profitability.
• Communicate any stand maintenance issues to management team in a timely manner.

Merchandising/Inventory

• Ensure stand is neat, clean and organized every day.
• Ensure merchandise is replenished through out the day to support sales.
• Place merchandise orders as necessary, as well as communicate inventory needs to management team.
• Maintain stockroom organization on a daily basis.
• Protect inventory integrity by ensuring correct processing of shipments.

PERKS of Working with Us:

• Free employee access to 5 Parks: surround yourself with animals of all kinds and getting the opportunity to interact and engage with like-minded individuals
• Complimentary Parking
• Complimentary Guest Park Tickets (After 45 days)
• Company provided uniforms
• Park Discounts on Merchandise, Food purchases, Memberships and Daily Complimentary Meal
• Serve Safe Certification Training/ Food Handler Certification Reimbursements
• Access to online learning and tuition discounts with Monroe College
• Earned Paid Sick Time
• Employee Assistance Program
• Free Banking

Qualification Requirements
Qualifications

• Strong time and attendance history. On time and ready for work when expected.
• Strong verbal communication skills.
• Strong math skills.
• Ability to stand or walk for long periods of time in a variety of weather conditions
• High School Diploma or its equivalent (GED) preferred.
• Ability to frequently lift, push, and carry objects of moderate to heavy weight.

EOE/ AA/M/F/Vets/Disabled
#LI-DNI
Salary Range
$18/hour