Summary Description

Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.

Key Result Areas

· Service Department Support

· Customer Service

· Clean & Efficient Parts & Accessories Environment

Major Duties and Responsibilities

1) Service Department Support

· Interface with Service Technicians and ensure their Parts and Accessories needs are being met.

· Take service technicians’ orders for parts and fill them as fast as possible.

· Assist service technicians in determining parts & accessories requirements for individual jobs.

· Recommend related Parts and Accessories, which may be required for a job.

· Supply cost of parts information on repair orders.

· Update inventory control system and parts catalogue.

· Notify service personnel when special parts or back-ordered parts are received.

· Maintain cleanliness of Parts and Accessories Department and keep inventory neatly stacked and orderly.

2) Customer Service

· Provide excellence customer service to all of the dealership’s customers.

· Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.

· Greet customers immediately, in a courteous and friendly manner.

· Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.

· Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.

· Handle telephone transactions quickly, and courteously.

· Point out any sales, specials, new merchandise and offer additional product that may compliment the customer purchase.

· Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogues.

· Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.

· Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

3) Clean & Efficient Parts & Accessories Environment

· Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.

· Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).

· Ensure merchandise displays are stocked, clean, and appealing to customers.

· Maintain updated customer mailing lists.

· Become familiar and efficient with all phases of the computer system required for P&A management.

4) Other Duties

· As assigned.

Supervisory Responsibilities

· No Supervisory Responsibilities

Commitments

· Treat all employees and customers fairly, courteously, and with dignity.

· Be prompt and available for flexible scheduling.

· Demonstrate professionalism in providing customer service.

· Review all P.A.C.E. tapes and attend training sessions to keep current with P&A merchandising & inventory control topics as assigned by the Parts Manager.

· Accept direction, follow instructions, and work well with others.

Qualifications & Job Requirements

· Must have ability to get along with a broad customer base.

· Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

· Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.

· Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.

· Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.

Physical Demands

· The noise level in the work environment is occasionally loud.

· Occasionally required to bend, stoop, crouch, reach, and lift up to approximately 50 lbs. of material.

Working Conditions

· Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

· Occasionally, exposed to exhaust fumes or other airborne particles.

Job Types: Full-time, Part-time

Pay: $34,000.00 - $37,000.00 per year

Expected hours: 35 – 45 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays

Supplemental pay types:

• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Experience: 1 year (Preferred)
• Inventory Control: 1 year (Preferred)

Work Location: In person