Days will vary. Summer holidays and most weekends are mandatory. Rotated late shift on Fridays.

Position Description & Responsibilities:

Answering a multi-line phone

Making reservations via phone and in person

Being able to distinguish between our various memberships and insuring the accuracy of the reservations

Receiving and resolving guest complaints

Handling and properly routing owners concerns

Taking payments: cash, check or credit cards

Checking in guests

Provide Concierge Information to guests

Filing and organizing resort records

Standard office work

Minimum Qualifications:

1. Education: High School or equivalent.

2. Experience: Prior experience a plus.

3. Skills: Good language and interpersonal skills, MS Office, Computer knowledge, Cash handling, Organizational skills, Multi-Tasking, Phone Etiquette.