Who We Are

The Wild Kitty Waxing Team is comprised of fun, hardworking, motivated, and passionate women. We have a wide range of experience levels and specialties amongst our current team.

Job Description

We are seeking a dynamic individual who is fueled by providing top notch customer service to serve as our guests' first point of contact and manage all aspects of their visit. Front Desk Associate responsibilities include checking in guests, managing reservations and providing information about treatments and products. If you have a knack for customer service and work experience in the spa industry, we want to meet you! Ultimately, you will help create a pleasant and memorable visit for our guests.

**Must be willing to work multiple locations**

WE WANT TO MEET YOU BECAUSE YOU ARE

• A Master of the calendar whose natural state is to be organized
• Intrigued about continual improvement of systems and work processes
• Possess great communication skills and know-how that help facilitate respect, ease and flow with your leaders and the extended team.
• Trustworthy and can be counted up to safeguard confidentiality
• Balanced temperament, not easily overwhelmed with competing demands
• Learn quickly and are resourceful
• Coordinate multiple efforts, simultaneously
• Anticipate needs and are fulfilled by serving others
• Are coachable, and receive feedback with ease

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their appointment)
• Welcome guests upon their arrival and assign rooms
• Provide information about our treatments, available appointments, and products
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our Esthetics staff to ensure all rooms are clean, tidy and fully-stocked to accommodate guests’ needs
• Light cleaning duties to maintain shop cleanliness
• Upsell additional services and retail products, when appropriate
• Assist in special projects such as social media, pop up events and team meetings.
• Retail Product display duties to include re-stocking, inventory check and input into system.
• Go to either location as needed.

**Must be willing to work multiple locations**

Required Qualifications

• Work experience as a Spa Front Desk Agent, Receptionist or similar role
• Experience with Spa reservations software, like Booker and Mindbody
• Understanding of Waxing Services
• Customer service attitude
• Excellent communication and organizational skills

Job Type: Part-time

Pay: $16.00 - $19.00 per hour

Benefits:

• Employee discount

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 2 years (Required)

Ability to Relocate:

• Parker, CO 80134: Relocate before starting work (Required)

Work Location: In person