Customer Care / Accounts Receivable Specialist

This position is responsible for the overall customer service for incoming phone calls, resolution of customer inquiries, and administrative support. Responsible for daily work processes associated with cash receipts, and deposits.

Job Responsibilities

• Provide superior customer service while managing a high volume of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Resolve customer complaints in a timely manner.
• Pick, sort and distribute daily mail.
• Take afternoon mail to post office, drop manual deposit to bank at same time if needed.
• Sort, open and deliver internal tote mail, FedEx and UPS packages.
• Process accounts and incoming payments in compliance with financial policies and procedures.
• Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data.
• Verify discrepancies and resolve customers’ billing issues.
• Cover front desk breaks/lunches and PTO/Sick days.
• Process credit inquires, address changes and status changes on accounts.
• Set up new customer accounts and update existing customer profiles.
• Process Account Adjustments.
• Maintain NSF reconciliation/Collections on NSF checks.
• Update all computer systems with accurate data to ensure consistency in databases.
• Scan documents into paperless document imaging system.
• Monitor supply inventory.
• Communicate issues with the Customer Care manager, Team Lead and/or CFO.
• Maintain an organized and professional work area.
• Maintain open communication with direct manager.

Special Skills/Training

• Ability to handle a variety of tasks accurately with many interruptions.
• Ability to interact effectively with vendors, customers and co-workers.
• Ability to thoroughly operate a computer and other automated office machines.
• Basic accounting knowledge.
• Experience with Microsoft Word, Excel, Outlook and other office software.
• Ability to maintain both accuracy and speed.

Experience/Education

• High School graduate or equivalent.
• Two years of prior accounts receivable experience.
• Experience with a multi-line phone system.
• Experience with Microsoft Word, Excel, Outlook and other office software.

Physical requirements

• Ability to lift up to 25lbs.

About Wilco

Dating back to the early 1930s, Wilco, a growing retailer, has stood the test of time by maintaining focus on our values and never losing our passion for customer service. Wilco is progressive and unlike the standard “farm store”. With a variety of departments including Garden, Pet and Animal Supply, Hardware, and Paint, Clothing, and Pet Grooming, partnered with personalized service, our customers consider Wilco a preferred retail destination. Wilco has been named a Top Workplace in Oregon and SW Washington by the Oregonian from 2012 - 2023. We are dedicated to our team and attribute this distinction to them. Hiring Veterans / Military Friendly

Wilco is an Equal Opportunity Employer. We recognize and encourage the valuable and enriching contribution that people from all backgrounds and experiences bring to our organization. As a values-based cooperative, we believe all individuals should be treated on the basis of merit without prejudice.