ASSISTANT MANAGER JOB SUMMARY:

We are looking for an Assistant Manager that fits! This person understands that we ARE NOT a large company with everything in place but a small family-owned business that is discovering its potential, and establishing its own policies, procedures, and best practices while putting things in place for everyone to succeed at their positions and within the company. We are not bogged down by corporate red tape but consider ourselves liberated with real-time decision-making and a focus on family and community.

We are striving to create an environment of success and positivity. We want a candidate who understands they are coming into a company that is growing and they are willing to push through these growing pains with us.

We know our Assistant Store Managers make an incredible impact every day - on our customers, our team, and our company. They lead, guide, teach, merchandise, process shipments, inspire, manage products, replenish, problem solve and more - in short, they truly are the heartbeat of Wigs Beauty Plus.

SALES CHAMPION - Assists in leading the team in meeting and exceeding sales plans. Drives high unit velocity through product placement, a well-thought-out sales floor, an engaged team, and outstanding customer service. Coaches and mentors, the team in multiple retail skill sets to elevate the store's performance. In short, hits sales out of the park!

PEOPLE COACH - Recruiter, Trainer, Teacher, and COACH! Supports the Store Manager in leading outstanding people processes, and team development and ensures an amazing applicant and employee experience. You are approachable, and you actively listen to employee concerns and address them promptly. You give feedback in a constructive manner, focusing on growth and improvement rather than criticism. Offering guidance and support helps employees develop their skills and confidence and influences how employees perceive the workplace.

OPERATIONS GURU - Acts like an owner, assisting the Store Manager in leading strong operational processes and routines that minimize shrinkage and drive profitability. Understands and insists on a clean, pretty store and a team that follows best practices for a healthy, profitable store.

CUSTOMER SERVICE AFFICIANADO - Promotes excellent customer service with a high level of attention, care, and professionalism provided to customers throughout their shopping experience. Supports positive, memorable, and satisfying interactions that go beyond the transaction and fosters loyalty and repeat business contributing to the long-term success of Wigs Beauty Plus.

ROCK OF RELIABILITY - True reliability isn't a one-time occurrence; it's a consistent pattern of behavior over time. You help set the tone of reliability by consistently showing up for work and a willingness to provide coverage when unexpected situations arise, which contributes to a positive and productive work environment. Your actions reinforce reliability, responsibility, and teamwork, which demonstrates your dedication to the success of the team and organization.

POSITIVELY POSITIVE - Committed to creating a positive work environment as it directly impacts employee morale, productivity, and overall satisfaction. Fostering a workplace free from negativity contributes to a healthier and more successful organization. Demonstrating positivity and professionalism encourages others to do the same. This is an ongoing effort that requires consistent attention and dedication. By fostering a culture of respect, collaboration, and support, you will help create an atmosphere where employees thrive, and negativity is minimized.

KEY RESPONSIBILITIES:

• Assist the Store Manager in overseeing daily store operations, including sales, customer service, inventory management, and merchandising
• Help create and execute effective marketing and promotional strategies to drive sales and increase customer traffic
• Provide exceptional customer service by assisting customers in finding the products they need, providing product recommendations, and resolving any customer issues or complaints
• Train, coach, and develop the store team, ensuring they have the necessary skills and knowledge to provide excellent customer service and meet sales goals
• Conduct regular performance evaluations of store team members and provide feedback to help them grow and improve
• Maintain accurate inventory levels by monitoring stock levels, conducting regular inventory counts, and placing orders as needed
• Assist in visual merchandising, ensuring the store is properly stocked, clean, and visually appealing to customers
• Monitor and ensure compliance with company policies and procedures, including safety regulations and cash handling procedures
• Assist in managing payroll, scheduling, and other administrative tasks as needed

QUALIFICATIONS:

• High school diploma or equivalent; college degree in business or a related field is preferred
• 3 years of experience in retail management
• Passion for beauty and knowledge of beauty products, trends, and customer needs
• Excellent customer service and communication skills
• Strong leadership and team management skills, with the ability to coach and develop others
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with strong organizational and analytical skills
• Proficiency in Microsoft Office and point-of-sale systems
• Availability to work flexible hours, including evenings and weekends
• Having at least a 92% attendance rate

PHYSICAL DEMANDS:

• Ability to stand for extended periods of time
• Ability to lift and carry up to 45 pounds
• Ability to bend, twist, and reach

If you are an experienced retail professional with a passion for beauty and the ability to lead and motivate a team, we encourage you to apply for this exciting opportunity as an Assistant Manager at Wigs Beauty Plus.

Job Type: Full-time

Pay: $13.00 - $17.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Experience:

• Team management: 1 year (Required)
• Assistant manager: 2 years (Required)

Work Location: In person