Job Description

Join Wiersma Insurance, a reputable insurance agency dedicated to providing top-tier customer service in Whitinsville, Massachusetts. As a local agency with strong community ties, we prioritize building meaningful connections with our clients. We are currently seeking a dedicated Insurance Customer Service Representative to join our team and contribute to our mission of delivering exceptional service.

Benefits

Responsibilities

Client Assistance: Provide friendly and knowledgeable support to clients on various insurance-related inquiries and needs.

Policy Support: Assist clients with policy changes, updates, and clarifications, ensuring accuracy and timeliness.

Documentation: Maintain accurate records of client interactions, policy details, and other relevant information.

Customer Education: Educate clients on insurance policies, coverage options, and relevant information to empower informed decisions.

Requirements

Excellent Communication: Strong verbal and written communication skills to interact effectively with customers and team members.Customer Focus: A genuine interest in helping customers and a dedication to meeting their needs with empathy and professionalism.Detail-Oriented: Ability to handle multiple tasks accurately and efficiently while maintaining a high level of attention to detail.Interpersonal Skills: Capable of building rapport with customers and colleagues to foster positive relationships and teamwork.Adaptability: Willingness to work in a fast-paced environment and learn new skills to meet evolving customer demands.Computer Proficiency: Comfortable using basic computer programs and systems to process customer information and inquiries.