1 Ordering Supervisor Job in Columbus, OH

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Ordering Supervisor

WidePoint

Columbus, OH | Full Time

$61k-79k (estimate)

11 Months Ago

Ordering Supervisor

WidePoint Columbus, OH

$61k-79k (estimate)

Full Time | IT Outsourcing & Consulting 11 Months Ago

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WidePoint is Hiring an Ordering Supervisor Near Columbus, OH

WidePoint Corporation (WYY) is a leading provider of wireless mobility management and cybersecurity solutions. We offer secure, cloud-based, enterprise-wide information technology-based solutions that enable enterprises and government agencies to deploy fully compliant IT services in accordance with government-mandated regulations and advanced system requirements.
We are looking for a highly motivated Ordering Supervisor located in Columbus, OH that can operate in a fast-paced and demanding environment of a micro-cap publicly-traded company.
Position Summary
The Ordering Supervisor will oversee the ordering team and manage customer order activity through the order fulfillment cycle.

Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:

Create standard operating procedures (SOPs), support documents, and training videos for the ordering team.
Assist in the enforcement of company and department policies, including schedule adherence.
Create and manage the ordering schedule.
Manage timesheets and paid time off (PTO) requests for the ordering team. Provide backup support to department managers on timesheets.
Supervise the ordering team to maximize efficiencies and operate within the department's budget.
Hire, train, and develop employees by providing clear direction and objectives as well as continued training, feedback, and support.
Provide support and oversight to the Ordering Coordinators and direct reports.
Establish and maintain a comfortable and efficient work environment.
Allocate client assignments and projects to the team to maintain a balanced workload.
Meet or exceed client service level agreements (SLAs) and expectations.
Review open orders for all clients to ensure that orders are not delayed or placed in the incorrect status.
Collaborate with Logistics Manager, department leads, Director of Operations, and other supervisors.
Provide insight to department manager, shipping lead, or both on prioritizing orders so that devices are delivered within SLA timeframes.
Track Logistics SLAs and ensure that orders are submitted and delivered on time to meet or exceed client SLAs and expectations.
Assist in the configuration of Intelligent Technology Management System (ITMS) settings. Includes tasks such as updating device catalogs for clients, configuring automated emails, creating reports within ITMS, adjusting company settings within ITMS when applicable.
Assist with implementing carrier integration.
Oversee refreshes and special projects to ensure all devices are ordered and adequately tracked to completion.
Occasionally work various shifts to provide supervision to staff and support to clients.
Assist the implementations team when configuring support for new clients.
Represent Ordering in internal and external meetings.
Occasional travel as needed to support customers, projects, and WidePoint.
Completes other related projects as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)
The minimum qualifications include:

High school diploma or equivalent required.
Six (6) months or more experience with wireless communications.
Customer service and management experience is preferred.
Proficient with Microsoft Office Suite or related software.
Excellent verbal and written communication skills, organizational skills, and attention to detail.
Strong analytical and problem-solving skills.
Must work well when managing multiple people, projects, and processes.
Ability to function well in a high-paced and, at times, stressful environment.
Must be able to pass security clearance.

Supervisory Responsibilities:

Recruits, interviews, hires, and trains new staff.
Directs the daily workflow and schedules of the department, coordinating staff involved in ordering.
Conducts performance evaluations that are timely and constructive.
Handles discipline and termination of employees following company policy.

Physical Demands and Work Environment
The physical demands described here are representative of those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to twenty-five (25) pounds at times.
Must be able to access all areas of the facility to determine needs.

Note: This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other position-related instructions and to perform any other position-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this position successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$61k-79k (estimate)

POST DATE

07/01/2023

EXPIRATION DATE

07/11/2024

WEBSITE

widepoint.com

HEADQUARTERS

MC LEAN, VA

SIZE

200 - 500

FOUNDED

2004

CEO

TODD DZYAK

REVENUE

$50M - $200M

INDUSTRY

IT Outsourcing & Consulting

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About WidePoint

WidePoint Corporation (NYSE American:WYY) secures, manages and analyzes the mobile workforce and mobile environment. WidePoint's Trusted Mobility Management (TM2) solutions include Telecom Expense Management (TEM), Managed Mobility Services (MMS), Identity and Access Management, Machine to Machine Management, and Digital Billing and Analytics.