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DISPATCHER
SUMMARY OF JOB
This position is responsible for maintaining the service and maintenance technicians daily schedules, setting the dispatch board, and setting the service calls for all technicians. The service dispatcher assists HVAC and plumbing technicians by ensuring all service calls are properly completed, any necessary return trips with customers are scheduled, and the completion rating is tracked. The dispatcher will also handle jobs that are in progress, maintain the customer database with current information. Responsibilities also include clear concise communications with department managers, employees and customers. Including keeping customers up-to-date as to Wickstrom Plumbing Heating & Cooling schedule and requested lead-times. The service dispatcher will provide the accounting department with maintenance contract billing information and all other information needed for job invoicing.
REQUIRED SKILLS
1. Adherence to Company Core Values
2. Communication, Reporting and Compliance
3. Leadership
4. Detail Ordinated
5. Customer Service
6. Desire for Continued Skill Development
7. Ability to Meet or Exceed all Assigned Goals
8. Ability to Use/Learn Computer Programs
SUMMARY OF DAILY TASKS
1. Dispatch Service Technicians, one call at a time.
2. Respond to all messages left overnight.
3. Schedule and coordinate all demand service calls as calls are received using dispatch system.
4. Contact customers with updates on job status from job start to finish.
5. Maintain customer files and paperwork flow between technicians and the office.
6. Ensuring the dispatch board is full and moving smoothly each day.
Job Type: Full-time
Salary: $38,000.00 - $62,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
Work Location: In person
Full Time
$36k-50k (estimate)
03/17/2023
05/27/2024
The job skills required for Dispatcher include Customer Service, Leadership, Billing, Plumbing, HVAC, Professional Development, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Dispatcher positions, which can be used as a reference in future career path planning. As a Dispatcher, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dispatcher. You can explore the career advancement for a Dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Dispatcher job description and responsibilities
Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie
02/07/2022: Vincennes, IN
Dispatchers may dispatch calls for truck drivers, delivery drivers, and emergency responders like medical professionals, firefighters, and police crews.
12/30/2021: Oklahoma City, OK
A dispatcher selects the vehicle type according to the delicacy, frangibility, and rigidity of the material.
02/03/2022: Oklahoma City, OK
A dispatcher must think fast, consider many different options, and above all else try to keep himself calm.
02/02/2022: Las Cruces, NM
A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.
12/12/2021: Pittsburgh, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dispatcher jobs
Getting training and certification as a truck dispatcher.
01/02/2022: Evansville, IN
Communicate with all parties before & during the job and getting feedback and updates.
12/25/2021: Eugene, OR
Complete a City employment application.
01/04/2022: Manchester, NH
Dispatchers should use an understanding tone and approach when communicating with callers.
01/03/2022: Las Cruces, NM
Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.
03/06/2022: Tucson, AZ
Step 3: View the best colleges and universities for Dispatcher.