Job Summary:

Assists the marketing department in meeting all budget and occupancy expectations. Works closely with the Executive Director (ED) and Sales & Marketing staff in the development and execution of the marketing plans in the assigned community or region.

Essential Functions

• Conducts phone and direct sales calls in accordance with established Sales & Marketing goals, ensuring leasing expectations are met or exceeded.
• Manages all move-ins/outs to achieve maximum revenue performance for the community. Communicates incoming resident’s special needs or requirements to the Health & Wellness Director.
• Actively maintains a meaningful wait list.
• Assists in the development and implementation of marketing plans that will result in meeting and/or exceeding performance expectations.
• Assists in lead generating activities to ensure adequate leads are produced in order to meet performance expectations.
• Manages and maintains a working knowledge of the lead tracking and marketing software programs and systems.
• Assists in the success of internal sales programs such as the resident/family referral and associate referral programs.
• Maintains an active, working knowledge of current competition and any new entrants.
• Maintains and communicates current product information to staff (pricing, program changes, policy changes and promotional programs).
• Creates and maintains a positive image of the community with residents, the community, and other staff associates. Maintains effective relationships with all residents and their families. Attends resident functions as appropriate.
• Completes all mandatory compliance, HIPAA and state and federal regulatory training as required.
• Maintains appropriate degree of confidentiality.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/ her supervisor.

Education and Experience:

Bachelor’s Degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Certifications, Licenses, and other Special Requirements:

There are no required certifications, licenses, or other special requirements.

Knowledge and Skills:

• Exhibit good time management and organization skills.
• Possess the ability to handle complex issues.
• Demonstrate strong interpersonal communication skills.
• Proficient in Microsoft programs (Word, Excel and Outlook).
• Uphold the principles of our mission: Making life better by connecting people with purpose and community.
• Express compassion for residents, staff and guests on a consistent basis.
• Must possess the ability to make independent decisions when circumstances warrant such action.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Charlotte, NC 28278: Relocate before starting work (Required)

Work Location: In person