Bilingual Customer Service Agent

Temp to perm

1st Shift 10 : 30am-7 : 00pm Monday Friday

Summary :

Customer Service position in a call center

Job Description :

• Maintains a professional and customer-friendly manner with each account.
• Maintains knowledge and compliance with all applicable federal and state laws ( e.g. FDCPA, UDAAP).
• Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts, when necessary, occasionally fields inbound calls with the same professionalism.
• Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters.
• Identifies disputes promptly and ensures proper resolution.
• Participates in various problem-solving and decision-making activities, as required.
• Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
• Promotes effective working relationships with their team and other departments to help achieve department / company goals and objectives.
• Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
• Performs other tasks as may be assigned by manager / supervisor

SKILLS AND ABILITIES :

• Strong interpersonal and verbal communications skills.
• Moderate typing skills required (35 wpm).
• Basic math and written communication skills.
• Bilingual / multilingual language skills desirable.
• Ability to be receptive to feedback, willing to learn.
• Ability to be receptive and responsive to change and to embrace continuous improvement.
• Ability to maintain a predictable and consistent full-time work schedule.

BENEFITS : (Once hire perm)

• Bonuses are paid out every 2 weeks!
• Generous Paid Time Off Package of 3 weeks to start, plus your birthday off and floating holiday in the summer!
• No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross / Blue Shield Health and Dental Package, Vision and FSA options.
• Weekly & Monthly Prizes and Giveaways - Red Sox / Celtics / Bruins Tickets, Gift Cards and more!
• Earn $600 Welcome Bonus just for starting with us!
• Recognized by HR.com in 2018 for our Leadership Development Program for Best First Time Manager Program & Innovation in Deployment of Leadership Programs and again in 2019 for Best Mentoring Program !
• Excellent Employee Referral program make an extra $1500 referring great people!
• Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more

Must be able to pass background check prior to start of employment

Pay Rate : $17.38 per hourly

Last updated : 2024-05-08