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Store Support Supervisor (Customer Service, Front End Support)

Highland Village, TX | Other
Expired

Job Description

Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.

Job Responsibilities:

  • Supervises and delegates tasks to Team Members.
  • Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
  • Assists in training of new Team Members, utilizing learning checklists and training materials.
  • Keeps all cases and shelves clean, well-stocked and properly rotated.
  • Resolves difficult customer situations.
  • Ensures all necessary breaks are given.
  • Communicates team concerns to the Team Leader and Associate Team Leader.
  • Communicates attendance issues or concerns to Team Leader and Store Leadership.
  • Sets and achieves the highest standards of retail execution.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
  • Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
  • Provides timely, thorough, and thoughtful performance evaluations.
  • Consistently communicates and models WFM vision and goals.

Job Skills:

  • Extensive knowledge of Store Support team procedures and policies.
  • Capable of teaching others in a positive and constructive manner.
  • Demonstrates advanced product knowledge, maintains awareness of new products.
  • Excellent interpersonal, motivational, team building, and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Product knowledge.
  • Advanced knowledge of regulatory and safety policies and procedures.
  • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
  • Proficiency with email, Microsoft Office, and operations-related applications.

Experience:

  • 12 months retail experience.

Physical Requirements / Working Conditions:

  • Must be able to lift 50 pounds.
  • In an 8-hour work day: standing/walking 6-8 hours.
  • Hand use: single grasping, fine manipulation, pushing and pulling.
  • Work requires the following motions: bending, twisting, squatting and reaching.
  • Exposure to FDA approved cleaning chemicals.
  • Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
  • Ability to work in a wet and cold environment.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Company Overview

  • Website wholefoodsmarket.com
  • Headquarters BETHESDA, MD
  • Size >50,000
  • Founded 1980
  • Type Private
  • CEO RICK DIFILLIPIS
  • Revenue $10B - $50B
  • Industry Retail & Wholesale
  • About whole foods market
  • Whole Foods Market operates a chain of natural and organic food supermarkets that offers snacks, beverages and body care products.

Skills for Store Support Supervisor (Customer Service, Front End Support)

The job skills required for Store Support Supervisor (Customer Service, Front End Support) include Leadership, Scheduling, Initiative, Food Safety, Teamwork,and Decision Making etc. Having related job skills and expertise will give you an advantage when applying to be a Store Support Supervisor (Customer Service, Front End Support). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Store Support Supervisor (Customer Service, Front End Support). Select any job title you are interested in and start to search job requirements.

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Career Path for Store Support Supervisor (Customer Service, Front End Support)

The following is the career advancement route for Store Support Supervisor (Customer Service, Front End Support) positions, which can be used as a reference in future career path planning. As a Store Support Supervisor (Customer Service, Front End Support), it can be promoted into senior positions as a Grocery Store Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Store Support Supervisor (Customer Service, Front End Support). You can explore the career advancement for a Store Support Supervisor (Customer Service, Front End Support) below and select your interested title to get hiring information.

How to Become a Store Support Supervisor

If you are interested in becoming a Store Support Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Store Support Supervisor for your reference.

Step 1 Understand the job description and responsibilities of a Store Support Supervisor

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