Position Summary

The Security Service Coordinator plays a crucial role in campus security operations by coordinating administrative tasks, processing citations and appeals, and managing the vehicle registration program. This role also functions as the department's dispatcher.

Core Responsibilities

Security Service Coordinator and Dispatcher | 70 %

• Schedule and organize meetings and maintain agendas.
• Manage the security, parking, and citation email accounts.
• Hire, train, and supervise student employees.
• Assist in organizing incident report forms.
• Coordinate and schedule on-site visits for faculty job interviews.
• Build positive relations within the team, campus community and external parties, especially local law enforcement.
• Provide administrative support using the Internet and Microsoft applications, including office machines in the department.
• Create and maintain files and archives, and generate reports for the department, as needed.
• Assist in overseeing adherence to office policies and procedures, analyze and monitor internal processes, and implement procedural and policy changes to improve operational efficiency.
• Assist with planning, coordinating, and implementing departmental programs and activities.
• Support job searches, including coordinating on-site candidate visits and participating in the interview process.
• Coordinate dispatch operations, prioritize incoming calls, maintain officer location awareness and officer safety, and ensure effective communication with emergency services.
• Monitor alarms and security camera feeds, triage calls for assistance, and dispatch personnel as appropriate.
• Maintain a record of all calls and incidents and respond to walk-ins and customer requests at the security office.
• Work closely with other communication employees, security officers, and various departments on campus and act as a liaison between campus and outside agencies such as Spokane law enforcement and fire departments.
• Activate the university emergency notification systems and call 911 when necessary.
• Maintain and update emergency communications plans for the department to be consistent with university plans and standards.
• Perform general security duties to protect life and property, including routine building checks for fire, trespassers, property damage, safety hazards, and mechanical equipment operations.
• Conduct investigations related to incidents such as theft, vandalism, vehicle accidents, and personal injury accidents.
• Assist county or state officials in emergencies and non-emergency situations.
• Respond to medical and non-medical emergencies and perform basic first aid when necessary.
• Manage and control traffic flow and parking on Whitworth University's premises, as well as enforce the institution's vehicle policies.

• Manage the campus vehicle parking registration process and procedures.
• Manage Personal Transportation Devices Registration and Enforcement.
• Oversee the purchase and distribution of decals.
• Prepare monthly and yearly reports, record and submit parking citations to student accounts, and facilitate the parking appeals process.
• Update and audit registration records, analyze registration and citation data and report repeated violations to the director.
• Serve on the Parking Task Force.

• Perform other related duties as assigned.

Qualifications | Knowledge, Skills, and Abilities

Education and Experience

• Whitworth considers candidates with a wide range of educational backgrounds. We value the skills and knowledge candidates bring to Whitworth, regardless of the paths they have taken to acquire them.
• Work experience that matches the responsibilities of the position.

• A personal commitment to the Christian faith and to the integration of faith and learning.
• Demonstrated growth in cultural competence, awareness of societal and structural inequities, and proven experience in effectively establishing relationships and positive communications with students and other constituents across multiple dimensions of diversity including, but not limited to, race, gender, varying abilities, nationality, sexual orientation, gender identity, class, or religious perspectives.
• A commitment to the educational mission of Whitworth University as a comprehensive Christian liberal arts university affiliated with the Presbyterian Church.

• Proficiency with Microsoft 365 and Adobe.
• Excellent time management skills, ability to multitask, and prioritize work.
• Strong attention to detail and critical thinking skills.
• Excellent communication skills, both written and verbal.
• Strong organizational and planning skills.
• Strong people skills and the ability to communicate detailed information with all University community members and visitors.
• Ability to generate ideas, consult with departments, and coordinate administrative solutions to alleviate security problems.
• Ability to plan, organize, prioritize, work independently, and meet deadlines.
• Ability to relate to others in a calm, discreet, and courteous manner.
• Ability to solve problems and identify solutions.
• Ability to work in a demanding environment.
• Ability to collaborate well with individuals at all levels of the organization.
• Flexibility to work varying shifts and hours and the ability to work overtime as requested or directed is also necessary. In addition, the successful candidate should be available to be on campus for emergencies or crises.

• 3 years experience in office coordination or administration.
• University experience.

Position Details

Schedule
Full-time (1.0 FTE) | 12 months | 40 hours per week
Flexibility to work varying shifts and hours and the ability to work overtime as requested or directed is also necessary. In addition, the successful candidate should be available to be on campus for emergencies or crises.
A background check and sexual misconduct check will be required of the successful candidate. A resume, cover letter, faith statement, and names, email addresses, and phone numbers of at least three (3) professional references will also be required.

You are on this webpage because a position at Whitworth sparked your curiosity. If you find yourself questioning hitting the apply button because you might not meet 100% of the qualifications, we think you should do it! Research continues to show that women and BIPOC candidates are less likely to hit the apply button unless they meet all the listed qualifications. One way we are working to overcome this trend is every search committee at Whitworth has a trained Equity Advocate (EA) serving on the team. Our EAs are trained to make space for committees to consider each candidate's unique and relevant skills and attributes. So, when you click apply, please know that your application is reviewed by a committee of real, living, and breathing human beings who want to understand your experience and skills to find ways you relate to the key competencies needed for success in the position.

Whitworth complies with all federal, state, and local nondiscrimination laws that are applicable to religious nonprofit institutions and does not engage in unlawful discrimination on the basis of race, color, national origin, age, sexual orientation, sex, or disability. With our Christ-centered commitment to building a diverse and inclusive community, the university encourages applications from populations underrepresented at Whitworth including members of racial/ethnic communities, women, and persons with disabilities.

Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted.

It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete.

Whitworth University provides a robust offering of benefits and services to enhance the quality of life of its faculty and staff. Employees who are eligible for benefits may participate in health plans including medical, dental, and vision; a generous retirement plan (up to 8% employer match); life insurance and long-term disability insurance. Well-being services include spiritual enrichment, the employee assistance program, and free access to the University Recreation Center and the Megan E. Thompson Aquatic Center. Free tuition for employees and tuition remission programs for spouses and dependents round out the offerings. Additionally, Whitworth employees enjoy 17 paid holidays each year.