About Us

Position Summary

Responsibilities

• Enforcement of Property Rules and Lease Provisions
  • Analysis of incident reports and lease violations to identify patterns of negative behavior, bad actors, or security threats.
  • Recommend enforcement action and/or changes to SOPs/deployment; oversee execution/implementation of recommended action or changes, including (but not limited to):
    • Incident investigation and documentation
    • Data retention/analysis
    • Video review/retention
    • Certifications/license requirements
    • Fire Life Safety
    • Emergency Action Plans
  • Maintain a list of individuals barred from the property; regularly communicate changes to Management, local law enforcement, etc.
  • Enforce parking and vehicle towing policies
• Establish and Maintain Professional Working Relationships
  • Attend and engage in tenant meetings and events to foster an environment of trust, mutual respect and community pride.
  • Maintain positive relations with Tenants, Local Law Enforcement, Community Stakeholders, Elected Officials, Vendors, Management Team Members and Ownership
  • Request law enforcement involvement, engagement or action, when needed.
  • Following all company policies and when requested, provide information (video footage, incident reports) to law enforcement, internal Legal Team, internal Risk Management Group, etc.
  • Coordinate with Marketing and ACCESS Team to establish/implement best practices and create/implement an event plan for special events and the holiday season
• Management and Maintenance of Security Systems and Technology
  • Develop a working knowledge of all security systems, hardware, software, etc.
  • Conduct daily inspections of all security systems, hardware and software including (but not limited to):
    • Access control features/systems
    • Video Management System
    • Cameras
    • Fire Panel and Alarms
    • Gates/fences
    • Intercoms/radios
  • As needed, periodically recommend changes/enhancements to security systems.
  • Oversee maintenance contracts for support/monitoring of all security systems, technology, and equipment (including but not limited to list above)
• Management of BHPD Deployment and any Third-Party Security Vendor(s)
  • Review/confirm/approve physical security deployment
  • Enforcement of contractual agreements, scope of work, billing accuracy, etc.
  • Enforcement of Company standard operating procedures (SOPs)
  • Periodic review of SOPs, recommend adjustments or improvements to optimize performance
• Management of supervisors and security officers including selection, scheduling, payroll, development, support, and performance evaluations
• Maintain full accountability for managing all aspects of day-to-day safety and security activities in accordance with organizational goals and objectives
• Patrol property to ensure property safety and security are upheld

Education and Experience

• Minimum 15 years’ experience in Loss Prevention, Security Management, or Law Enforcement. Military experience will also be strongly considered.
• Minimum 10 years’ experience in a supervisory/command position

Knowledge, Skills, and Abilities

• Effective communication skills (verbal and written); ability to interface effectively and professionally with executives, owners, property managers, agency representatives, department staff.
• Robust problem solving skills
• Training in and/or knowledge of dispute resolution/de-escalation strategies
• Strong data management skills with significant attention to detail
• Strong computer skills
• Strong organizational skills
• Ability to prioritize, track, and manage multiple tasks simultaneously
• Ability to work independently and as part of a team of professionals
• Knowledge of security, life safety, and emergency response best practices preferred
• Understanding of security operations; organization, supervision, training, and limits of authority for security personnel preferred
• Understanding of physical security, guard force management, venue security, crisis management and business continuity
• Relevant knowledge of access control systems, CCTVs, command center operations, fire command operations, etc
• Ability to speak Spanish fluently is a plus, but not required.

Physical Requirements

Licenses and Certifications