HOLIDAY INN EXPRESS & SUITES FORT WASHINGTON, PA

Seeking an experienced, motivated, customer service oriented Front Office Assistant Manager / Guest Services for Torchbearer award-winning Holiday Inn Express and Suites in Fort Washington, PA.

• Assist Managing all Front Office operations including but not limited to guest service and registration, room inventory and availability, policy and procedure implementation, product quality and overall profitability
• Ensure compliance with IHG standards
• Monitor and assess service and satisfaction trends, address issues and make improvements accordingly
• Assist FOM Respond to guest requests, inquiries and issues in a timely and friendly manner
• Confirm all management directions and guest special requests or needs are noted in the Property Management System for action by the appropriate hotel department prior to arrival
• Ensure employees have current knowledge of hotel systems, facilities, pricing and policies, and possess knowledge of the local area and events
• Other duties as directed by Front Office Manager

• High school graduate or equivalent
• Outstanding customer service and leadership qualities
• Excellent communication and organizational skills
• Flexible schedule; must be available to work all shifts, weekends and holidays as needed
• Ability to work well without supervision, and to organize and track multiple projects with large amounts of detail necessary
• Ability to meet deadlines and work well in pressure situations
• Proficiency in Microsoft Word and Excel

Benefits * Health and dental insurance offered after 60 days

• 401(k) plan offered after one year/1,000 hours of service
• Eligibility to participate in IHG team member travel rates