White Sands Treatment Center is a leading provider of drug and alcohol rehabilitative services in Florida. We provide evidence-based treatment in a residential setting for adult men and women.

We are seeking a strong professional to join our team as a Case Manager for our facility in Plant City, FL. The Case Manager is responsible for facilitating admissions, discharges, and to affect a safe and supportive environment for patients.

Responsibilities

Responsible for facilitating the admission process.

Notify nursing of all B2B transfers for nurse-to-nurse report and eyes on

Responsible for coordinating arrival with all departments.

Responsible for collecting all payments and executing Financial Docusigns

Responsible for making “safety calls” for all admissions.

Responsible for entering pending admissions into KIPU and completing Financial Packets as needed

Meet with all patients regarding admission or financial related concerns.

Receive medical records for pending admissions and provide to medical director or admission’s office.

Update Coordination of Benefits for all applicable parties

Facilitate tours for families and potential admissions

Responsible for regular follow up meetings with caseload

Responsible for touring patients and providing program overview

Providing orientation by group schedule, therapist assignment, CM and back up CM to all patients after 24 hours

Responsible for documenting all patient meetings in Electronic Medical Record and tracking sheets

Monitor group attendance and address if needed

Monitor progress/behaviors and redirect if needed

Communicate with treatment team on progress, issues, discharge plans

Facilitate Behavior Contracts as needed

Communicates and deals effectively with patient’s family members and referral sources

Communicates and problem solves via the chain of command.

Responds to incoming telephone inquiries and initiates follow-up communications.

Act as a prime source of information for court contact and the general public.

Responsible for handling patient concerns and complaints in a timely, professional manner

Responsible for de-escalation and crisis intervention as needed

Communicate Crisis/ AMA/ Incidents to Management

Responsible for facilitating discharge of patients to include arranging transportation

DC planning halfway through patient’s stay

Responsible for scheduling aftercare appointments and arranging step-down transfers

Communicate discharge plans/ changes to QA Director and assigned therapist

Responsible for follow up post completion of treatment (alumni)

Attends departmental meeting daily

Employer Related affairs– FMLA, STD, LOA, COBRA

Attends in-service training, when necessary.

Completes other tasks, as assigned

Ensure that documentation is timely, consistent, clear and articulate

Keep clinical records secure at all times and maintain confidentiality pertaining to clients and families

Will accept and utilize supervision

Address problems noted by supervisor

Will communicate with supervisor and keep supervisor informed of significant case developments

Participate in Quality Improvement activities and contribute to the welfare of the organization

Pursue professional development through participation in education and training programs

Complete Incident reports as required.

Maintain healthy boundaries

Adapt to different types of patients

Complies with WHITE SANDS TREATMENT CENTER’ Policies and Procedures.

Demonstrate good strategic and problem-solving skills

Have good work habits: complete tasks in a timely and efficient manner, adhere to time schedules, maintain good communication, demonstrate willingness to accept responsibility and function well as a team member and contribute positively to the morale of staff

Use verbal and non-verbal communication with others, i.e., courtesy, tone of voice, facial expressions, gestures, etc.

Demonstrates excellent organizational skills and originator of new ideas and methods.

Education/Experience:

High School Diploma or GED, bachelor’s degree preferred / 2 years of experience working in the substance abuse or mental health field. Certfied Case Manager preferred

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Healthcare setting:

• Inpatient

Medical specialties:

• Addiction Medicine
• Psychiatry

Schedule:

• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• addiction case management: 2 years (Required)

Work Location: In person