Job Summary:

We are seeking a dedicated and experienced Motel Manager to oversee the day-to-day operations of our motel located in a charming small-town setting. The ideal candidate will have a strong background in hospitality management and a passion for providing exceptional guest experiences. This role requires a hands-on approach, effective leadership skills, and the ability to live on-site to ensure round-the-clock availability.

Responsibilities:

1. Guest services:

· Ensure the highest level of customer service and satisfaction for all guests, handling inquiries, requests, and complaints promptly and professionally.

· Oversee front desk operations, including check-in, check-out, reservation management, and guest billing.

· Maintain a welcoming and hospitable atmosphere for guests, providing assistance and recommendations for local attractions, dining options, and activities.

2. Financial Management:

· Manage motel finances, including budgeting, forecasting, and expense control, to maximize profitability and achieve financial goals.

· Monitor revenue and expenses, analyze financial reports, and implement cost-saving measures where appropriate.

· Ensure compliance with accounting procedures, cash handling policies, and tax regulations.

3. Marketing and Sales:

· Develop and implement marketing strategies to attract guests and increase occupancy rates, utilizing online platforms, social media, and local advertising.

· Establish relationships with local businesses, tourism organizations, and community groups to promote the motel and drive business.

· Monitor market trends, competitor activity, and guest feedback to identify opportunities for improvement and innovation.

4. Property Management:

· Oversee the maintenance and cleanliness of motel facilities, ensuring that all areas are well-maintained, safe, and aesthetically pleasing.

· Coordinate with maintenance staff or external contractors to address any issues or repairs promptly, excluding routine maintenance tasks.

· Conduct regular inspections of guest rooms, public areas, and grounds to maintain high standards of cleanliness and upkeep.

5. Housekeeping:

· Removes soiled linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements.

· Neatly makes beds and stocks towels, washcloths, and hand towels according to policies.

· Cleans and disinfects bathroom and kitchenette or coffee-preparation areas according to hotel polices.

· Wipes surfaces in room and cleans mirrors.

· Vacuums floors and removes trash.

· Checks complimentary coffee, snack, and toiletry supplies in the room, restocking according to provided hotel checklist and policy.

· Ensures room meets hotel standards with a final walkaround.

6. Compliance and Safety:

· Ensure compliance with all applicable laws, regulations, and industry standards related to hospitality operations, including health and safety regulations.

· Implement and enforce motel policies and procedures, including security protocols, emergency procedures, and guest privacy policies.

Qualifications:

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Excellent organizational skills and attention to detail.

· Strong analytical and problem-solving skills.

· Strong supervisory and leadership skills.

· Extensive knowledge of hotel and hospitality industry.

· Proficient with Microsoft Office Suite or related software.

· Detail-oriented and thorough.

· Ability to live on-site in a one-bedroom apartment.

· Availability for emergencies and after-hours guest assistance.

Education and Experience:

· Bachelor’s degree, preferably in hotel management, business administration, or related field, preferred.

· Two or more years of experience in the hotel industry preferred.

· Excellent career growth opportunity for Front Office Managers or Assistant General Managers.

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Weekends as needed

Ability to Relocate:

• Underwood, IA 51576: Relocate before starting work (Required)

Work Location: In person