• Assist with retrieving and delivering guests luggage to guest room
• Drive and park guest vehicles in a safe and efficient manner
• Provide guest transportation as required by hotel's standard operating procedures and driving the shuttle van
• Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc. to ensure optimum guest satisfaction
• Resolve guest complaints and report guest issues immediately to guest services manager;
• Maintain organization of the bell closet, oversee the receiving and shipping of all guest packages
• Monitor and maintain cleanliness, sanitation, and organization of the front entrance, lobby areas, and bell closet
• Inspect all parking areas including the hotel valet area, employee lot to ensure proper parking procedures are being followed
• Coordinate and supervise the activities and foster good relations with taxi service and the Airport connections
• Assist with making arrangements for group parking when requested by sales
• Perform other reasonable duties as required

• Must be able to lift at least 40 pounds and transport up and down stairs
• Must be able to drive automatic and manual vehicles.
• Must have a valid driver’s license.
• Must have a driving record that meets the needs of our insurance carrier.
• Must be at least 18 years of age

• Excellent customer service skills

Our Company & Our Property

A beloved local landmark for over 150 years, White Barn Inn is synonymous with warm New England hospitality, rustic charm and uncompromising attention to detail. Constructed in the 1860s, White Barn Inn’s original farmhouse has offered superb hospitality since the days of the Civil War. It has operated as the White Barn Inn since 1973. In October 2018, White Barn Inn was acquired by Auberge Resorts Collection, a unique portfolio of the world’s best-loved boutique luxury hotels and resorts. Just a 90-minute drive north of Boston, the inviting property is renowned as one of the country’s most distinctive getaways and features several room types, a pool, massage and spa treatments, gardens and a prime location near the sandy beaches and classic coastal town of Kennebunkport, Maine. 

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. 

If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family. 

Department: Operations/Operaciones
This is a non-management position
This is a ft-year round/ tiempo completo- todo el año position