WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on-the-job training, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today!

Schedule: Compressed Shift
Pay Rate: $32-$37 Hourly DOE
Location: Chandler, AZ

The principal duties and responsibilities will be:

• Semiconductor troubleshooting; sustaining maintenance PM/CM; equipment installation; retrofit installation; experience and Veeco PSP (Precision Surface Processing) experience a significant PLUS.
• Self-motivated and willing to take instruction from a very experienced FSE to become a stand-alone FSE service provider.
• Performs on-site installation, calibration, repair, preventive maintenance, upgrades, and customer training sessions (may work off-hours and weekends).
• Installation and planning (site planning, site inspection, installation) Troubleshooting, Problem resolutions, repairs, fixes Upgrades, performing engineering changes Calibrations Preventive maintenance Conducting customer training. 
• Performs timely problem site management such as triggering alert processes appropriately to prevent excessive customer anxiety. Proactive communication, including negotiations on alternative solutions, and tracking of activities till problem resolution is complete.
• Develops an effective working relationship with customers through:
• Advising customers on environmental factors such as humidity, power, air conditioning, hardware/software/application upgrades, etc., that may affect the operation of the system.
• Understanding the current and future operational support needs of the assigned customers. Having close communication with customers to ensure the maximum operational reliability of their systems.
• Be an effective member of the service team through:
  • Submitting timely Weekly Time Sheets and Field Maintenance Reports Proactive communication with the account team/management about customer activities.
  • Updating and communication of customer support plans and requirements.
  • Creating/maintaining account files and updating customer information timely.
  • Getting feedback on customer satisfaction and acting on concerns by frequent contact with assigned customers.
  • Improves personal expertise and effectiveness by:
  • Becoming familiar with Service Support Process and Alert/Escalation System Attending necessary training to increase competency in assigned technology and to increase productivity and professionalism.
  • Practicing teamwork within the country, region, and across disciplines.
  • Develops good work practices in:
  • Completing Weekly Time Sheets and Field Maintenance Reports to account for time, expenses, inventory billing, etc.
  • Following all required safety practices

Requirements:

• AS or BS degree in electronics, robotics, material science and enginer, mechanical engineering, physics or related field minimum of 5 years' experience in field service support at a PVD equipment company or PVD/Ion Beam related company or on the specific toolset required
• Minimum of three years experience in field service support at a PVD equipment company or PVD/Ion Beam-related company (Preferred).
• Demonstrated ability to communicate with customers to resolve technical equipment issues Demonstrated ability to work under pressure while ensuring customer satisfaction.
• Strong analytical and troubleshooting skills Strong presentation, written, and verbal communication skills Ability to work in a team environment.
• Ability to produce and present reports; participate in customer meetings
• Reading and Writing Fluency in English Ability

Other compensation: We offer Benefits such as Medical, Dental, Vision, 401k, Paid Vacation, Select Holidays, Overtime Opportunities, Compressed Work Week Schedules, On-site Facilities & Career Development Opportunities.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

WGNSTAR does not require assistance from Recruitment Agencies. Thank you.

The people who thrive most on our teams are those individuals who perform well in a team environment, enjoy interacting and engaging with several different stakeholders, adapt quickly to changing environments, and leverage their skills, quality, and knowledge to drive themselves and their teams towards continuous improvement and success.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.