Description
Westtown Dental Care in West Chester, PA is seeking a dedicated Dental Receptionist - Insurance Coordinator to join our team. A commitment to providing exceptional patient care to support our office team.
Our ideal candidate has outstanding customer service skills, and experience in medical or dental office management, treatment coordination, scheduling, charting, and billing. Candidates should be willing to be cross-trained to help with back office flow.
We are a close-knit office team that likes to have fun and emphasizes teamwork. If this sounds like you, we'd love for you to apply!
Responsibilities
•Oversee the duties of daily office operations
•Maintain a clean and welcoming dental front desk area, coordinate vendors and suppliers, and order dental front office and treatment supplies
•Greet patients warmly, help them fill out forms, and advise them of office policies and patient care procedures
•Schedule, cancel, and reschedule patient appointments and make reminder phone calls
•Calculate fees, coordinate financial agreements, and process payments including cash and credit card transactions
•File insurance claims forms for completed dental care, determine billing codes, and follow up with dental insurance companies
•Prepare patient charts and daily schedules for the dentist, hygienists, dental assistants, and dental team members
•Update dental charts and patient electronic records with X-rays, treatment plans, and financial/insurance information
•Lead administrative duties such as filing, mailing, and patient file creation as needed
Qualifications
•A high school diploma or equivalent is required - some college or AADOM-recognized designation is helpful
•2 years of experience in dental office management is preferred as a dental receptionist or front desk manager, or as a front office manager at a medical office, but not needed
•Computer proficiency with MS Office, and Dental Practice Management software like Dentrix is necessary
•Understand dental front office procedures, human resources and OSHA regulations, dental coding and terminology, and best practices in treatment coordination, scheduling, and dental charting
•Possess high-level communication skills, problem-solving, organization, and exceptional customer service skills