We are looking for an energetic and friendly person to join our front desk team at our small general practice dental office in Oviedo! This position would assist the front desk with general reception responsibilities and would be responsible for dental insurance related tasks between direct communications with patients.

We treat children and adults. We are open Monday through Thursday, 7:30 AM to 5:00 PM with a lunch break of typically 1 hour, and we are looking to hire for this position during these times. Our beautiful office has a staff that has a positive attitude, deeply cares for our patient’s needs, is hard-working, and who support each other as a team and we are seeking someone who shares these values. Learn more about us at: www.DoctorWestmoreland.com

Past experience in a front desk/reception area in a dental office and a familiarity with common dental insurance is required for consideration for this position. Hourly salary is based on past experience. Certain 401(K) matching, employee discount, and paid time off benefits are available after 1 full year of employment.

Job responsibilities include:

• Answering phones and responding in a timely way to patient communications from phone, e-mail and text;
• Scheduling patient appointments;
• Calling patients on behalf of the office as needed;
• Present treatment plans to patient and obtain consent signatures prior to actual service;
• Check-out patients and collect fees from balances due;
• Assist other front desk staff with patient check-in as needed;
• Keep workspace clean and participate in required medical office training.

Requirements include:

• Focus on a positive patient experience
• A friendly, warm and energetic attitude – contributing to an exceptional patient experience is one of the most important aspects of this job
• Excellent communication skills
• Availability during work hours of Monday through Thursday, 7:45 AM to 5:00 PM
• Comfort with computers to effectively learn to use medical office software (Dentrix), an understanding of effective scheduling to balance a doctor's ability with production, and an understanding of how to read a patient's ledger
• Able to prioritize, multi-task, and adapt quickly to changes
• Organized and strong attention to detail

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 32 – 35 per week

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Healthcare setting:

• Dental office

Schedule:

• Day shift

Experience:

• Dental occupations: 1 year (Required)

Work Location: In person