WMEC offers a hybrid schedule to all employees after completion of training. Our hybrid schedule allows employees to work up to 2 days remote. Our offices are located in Holyoke, MA.

The Care Manager as a member of the interdisciplinary elder care team is an integral component of the community care and long-term care management system for elders. She/he engages in activities, which incorporate a variety of disciplines and funding sources. The care manager is directly involved in the processes of assessment, service planning and coordination, advocacy, problem solving, and gatekeeping.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures pertaining to elder services and WestMass ElderCare’s mission.

2. Develop and maintain cooperative relationships with institutional and community service organizations in order to effectively utilize all available resources for elders.

3. Completes initial intakes utilizing comprehensive needs assessments on clients generally 60 years of age for eligibility, need, and appropriate services.

4. Monitors clients per established standards in order to evaluate their status, problems, strengths, and concerns and identifies the client’s resources and needs.

5. Assists elders and their families in identifying and securing appropriate services utilizing resources from the Home Care and/or other appropriate programs, existing community services, and other formal and informal supports.

6. In coordination and cooperation with the interdisciplinary care management team, develops a plan of care for designated individuals, effectively addressing their needs and taking into consideration all available funding and service resources.

7. Coordinates the delivery of services, linking the client to the full range of appropriate systems to meet his/her needs and comply with Agency guidelines.

8. Monitors and routinely reassesses the consumer, reviewing his/her status, progress, changes, care transitions and the degree to which his/her needs are being met by the service plan.

9. Acts as an advocate for individual clients and elder residents of housing sites.

10. Monitors quality of services being provided and intervenes when appropriate to insure that the system is responding to the elders’ needs.

11. Provides support, understanding and information to elders and their families. Makes appropriate referrals for Protective Services.

12. Responds to the need to contain costs, by providing only appropriate services and utilizes a wide range of available resources.

13. Participates actively in outreach programs to identify elders who could appropriately be served by WestMass ElderCare and providing information and training regarding elder services for the community.

14. Completes, updates, and maintains comprehensive case records according to established procedures and time frames for each client in a caseload. This includes completing and keeping current client records in SIMS.

15. Attends interdisciplinary team meetings, in-services, and relevant outside training programs as designated.

16. Identifies gaps in services to elders and advocates for needed programs and services in conjunction with Councils on Aging, health care providers, and private and public agencies serving the needs of the elderly.

OTHER DUTIES:

Performs other related duties within the scope of the responsibilities of this position as requested by the Supervisor.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES:

• Possesses the ability and willingness to support the mission statement, goals and policies of WestMass ElderCare; and has the ability to interpret, understand and adhere to the regulations, standards, and procedures as set forth by the Agency and the Executive Office of Elder Affairs.
• Bachelor’s Degree in a relevant social service field from an accredited college is required.
• Bachelor’s Degree in another discipline from those stated above will have demonstrated experience and/or strong interest in the field of human services via previous employment, internship, volunteer activity and/or additional studies.
• Previous experience in clinical assessments required.
• Possesses knowledge of the aging process, community resources and social health intervention techniques desirable.
• Possesses knowledge of or the ability to learn federal and state laws and regulations in regards to elder services.
• Possesses knowledge of social and health intervention techniques.
• Possesses interviewing and assessment skills.
• Possesses the ability to communicate with clients, family members, service providers, and co-workers.
• Has the ability to initiate and sustain appropriate interpersonal relationships.
• Possesses the ability to express ideas concisely and clearly, both orally and in writing.
• Possesses demonstrated organizational and time management sills.
• Has the ability to manage multiple projects and assignments and prioritizes work to stay in compliance with regulations, policies, procedures, time lines and scheduled visits.
• Must provide personal and reliable transportation.
• Ability to conduct in-person assessments with consumers
• Ability to conduct telephonic and/or video assessments with consumers using devices provided by WMEC

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Valid driver’s license.
• Satisfactory driving record.
• Satisfactory background check that includes CORI, SORI, SAMs GSA, Mass Health Exclusion List and OIG check.
• License in social work preferred.

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Case management: 2 years (Required)

License/Certification:

• LSW or LICSW (Preferred)

Work Location: In person